About Stephenlbh
Rank 436047
44 followers Joined April 2024
My name is Stephen Lee. I am from Malaysia, a beautiful country with no natural disasters and a perennial spring-like climate. However, for livelihood, I

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asked in
Website Development & Programming

Hi, kindly assist to check why there is no credit for my first domain name. Thank you.

If the credits do not show as an option, you need to contact SiteSupport through the help section.

Hi Mikael, here is not help section? Perhaps you can point me where to contact SiteSupport? Thank you.

I can see that Phil just explain in a comment below where you find this, so just follow his instructions.

Hi Mikael, thank you.

Have you found and registered a dot com domain name? The credits appear as a payment option when you check out and pay.

Hi Phil, I have never register domain name before. This is first time.

The credits should be there. You need to contact Site Support. Click on Help in the top WA menu and then Site Support.

Hi Phil, when I create this post, I was selecting the site support, but when I chose "this question not related to my website" , my question was posting here. Because when I chose "yes", I have to chose the draft website but my question is actually not relating to my draft website. Or shall I just simply chose the irrelevant topic and write my question in the msg box? Pls assist as this is my first time to raise the ticket :(

Hi Phil, I have sent over my question to support team and waiting for their response. Thank you for your patience and guidance.

Yes, you have to select Yes it's related to my website (even if it's not) to get the question directed to Site Support. They'll still address the question asked.

No problem, Stephen. Hope you get it sorted.

Support team get back me and my problem solved. Thank you Phil and Mikael for your help😊finally I got my first domain 😄

Shall I delete this post or mark it as completed?

Great to hear!

No need to do anything.

See more comments

No credit for first domain name?

No credit for first domain name?

asked in
Website Development & Programming

Hi, kindly assist to check why there is no credit for my first domain name. Thank you.

If the credits do not show as an option, you need to contact SiteSupport through the help section.

Hi Mikael, here is not help section? Perhaps you can point me where to contact SiteSupport? Thank you.

I can see that Phil just explain in a comment below where you find this, so just follow his instructions.

Hi Mikael, thank you.

Have you found and registered a dot com domain name? The credits appear as a payment option when you check out and pay.

Hi Phil, I have never register domain name before. This is first time.

The credits should be there. You need to contact Site Support. Click on Help in the top WA menu and then Site Support.

Hi Phil, when I create this post, I was selecting the site support, but when I chose "this question not related to my website" , my question was posting here. Because when I chose "yes", I have to chose the draft website but my question is actually not relating to my draft website. Or shall I just simply chose the irrelevant topic and write my question in the msg box? Pls assist as this is my first time to raise the ticket :(

Hi Phil, I have sent over my question to support team and waiting for their response. Thank you for your patience and guidance.

Yes, you have to select Yes it's related to my website (even if it's not) to get the question directed to Site Support. They'll still address the question asked.

No problem, Stephen. Hope you get it sorted.

Support team get back me and my problem solved. Thank you Phil and Mikael for your help😊finally I got my first domain 😄

Shall I delete this post or mark it as completed?

Great to hear!

No need to do anything.

See more comments

Login
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4-Steps to Success Class
icon
One Profit Ready Website
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Market Research & Analysis Tools
icon
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Core “Business Start Up” Training