Never Underestimate the Importance of Good Support

Last Update: September 05, 2017

You know the old saying, "you don't know what you have until you lose it"?

Well, that is so true when talking about great technical support. There is also a saying which goes something like, "you learn by your mistakes". No truer word has ever been spoken!

I recently had a bad experience with Hostgator and wanted to put it out there, in case any of you were thinking about using them. Without going into too much detail, suffice it to say that we are incredibly lucky to have the support that we do here at WA!

I mean, think about it: where else do your support issues get responded to within a matter of minutes? Try calling Hostgator - I dare you! First off, with the recent chaos caused by Hurricane Harvey, Hostgator are simply not answering calls. Try their live chat. You'll undoubtedly get the everything-appears-to-be-fine-on-our-end response, and end up even more frustrated than when you first contacted them.

Those are really the only options you have: live chat or calling them. You don't have any option of logging a support ticket; only Hostgator customer service representatives can do that. And when they do, don't expect a response for at least a few hours (if not a day or so).

We are truly blessed to have such a great support team here at WA! These guys are not only super quick to respond to a support ticket but they are extremely knowledgeable.

You just can't beat that. WA Support, you guys ROCK!

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rongraham1 Premium
I'm not going into any detail. But my experience with Hostgator was no better than yours. I'm well shot of 'em.
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StepChook Premium
Glad you were able to see the back of them, Ron!
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LouisaB Premium
Thank you for sharing this wonderful information to our community.
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StepChook Premium
Thanks, Louisa. I think it's especially important for new members to know just how great the support is here at WA.
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VeronicasLuv Premium
It's unfortunate that so many companies either don't understand the importance of customer support or just don't care.

WA Site Support is beyond incredible!!!
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StepChook Premium
Right, V? It's becoming more and more of a rarity these days.
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LouisaB Premium
Step, you're more than welcome!
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RHBarlow Premium
Good information, we can appreciate good support here at WA.
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StepChook Premium
Thanks for your comment, Robert.
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Karax Premium
that's very well said. I totally relate to this as I've been saved several times by the site support. two big thumbs up! :)
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StepChook Premium
They're legends, aren't they, Asen?
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