Google Suspended My Account

I logon to my Google Ads account and received the following message.

Your account is suspended.

Google suspended my Google Ads account.

I have absolutely no idea why my account was suspended.

I click on the "Fix It" link and discovered there was nothing wrong.

No balance due

In fact, I have $74.36 balance in my account and it shows no balance due.

I did a transaction and paid $100 with my credit card to test and guess what?

Google took my money even when suspended.

• Why would they take my money when they suspend my account?

• Isn't the procedure to reverse the suspension or unsuspend the account before accepting payment so it can transact?

They accepted $100 for an account they suspended for no known reason.

Then the credit increases to $174.36.

Now, I had to write to them for an answer and maybe get my money back.

The following is the reply.

Account is under review.

I do not know what is going on but the only reason I can think of is I stopped my campaign because the results we horrible.

That should not be the reason unless I am not spending enough money with them and they are not happy with low spending accounts.

Let' see what Google comes back with and I hope they have an excellent excuse for insulting me by suspending my account and still taking my money.

If you have the same problem, don't do any transaction and pester Google until they reverse the suspension.

I am disappointed, and this is not the business practice I expect from a billion dollar unicorn.