WA Support team is the best!

2.8K followers

12 years ago

This morning one of my sites worked fine and then stopped loading and wouldn't do anything for an unknown reason. I tried a few times with no success to get it to come back.

So I submitted a support ticket saying the site wouldn't load. I go out to start the car to warm it up. I come back in and try the site again and it loads just fine.

I figure it must have been my mistake and went to remove the support ticket, I do that.

Then I open my email to find a "support ticket resolved" notification.

They fixed my site in the 20 seconds it took me to go out and start my car.

Now that's Support!!

I've always had quick, excellent service from them but that's a record!

Thanks again guys and girls of our awesome support team!

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Recent Comments

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judebanks

12 years ago

I haven't had the need to use support yet, but you never know. It is reassuring that it is there when we need it. Thanks for posting. ~ Jude

Carson

12 years ago

Hey Stacy,

I'm glad that we were able to get the website back up and running for you so quickly. We have a goal to get to every support ticket, every question, and help absolutely everyone here at WA in a very timely fashion. We're working hard to make sure this happens and hearing feedback like this is very encouraging and helpful.

Thanks for letting us know!!

Happy blogging :)

Carson