I have purchased a new website url in wa. I have uploaded a custom theme (fourpercent) all seemed to
I have purchased a new website URL in WA. I have uploaded a custom theme (fourpercent) all seemed to be going OK but the website will not open. Tells me I require a license Key
Thank you Iakbart12 and Hackerist. I have been in touch with the theme seller and they have not been able to help. They think it is something to do with the platform. I will try a few more things and then have to try moving to a new hosting service. Not giving up on WealthyAffiliate but just move for the purpose of this particulat theme.
Thank you for your time
You're welcome I am sorry to hear this. I've had responses like that as well. If all else fails, the only thing I can say is contact site support and see what they can do, https://my.wealthyaffiliate.com/websites/support.
Hopefully, they are able to help. I know how frustrating this can be.
Did you recently purchase the domain? I know it takes time to propagate? I think it can take anywhere from 24 to 48 hours. If this time has passed then yes, I would do as Tom say contact your theme for support. Or you can contact WA site support for help. They can see what is going on as well.
Hi Michael,
Contact your theme seller since you say you already entered the license.
Hope this helps,
Tom
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I have purchased a new website url in wa. I have uploaded a custom theme (fourpercent) all seemed to
I have purchased a new website URL in WA. I have uploaded a custom theme (fourpercent) all seemed to be going OK but the website will not open. Tells me I require a license Key
Thank you for responding. I am able to get into my pw admin panel and use other themes but not the one i have just purchased. The theme loads and I can see it but it will not open to view and edit.
Thank you Iakbart12 and Hackerist. I have been in touch with the theme seller and they have not been able to help. They think it is something to do with the platform. I will try a few more things and then have to try moving to a new hosting service. Not giving up on WealthyAffiliate but just move for the purpose of this particulat theme.
Thank you for your time
You're welcome I am sorry to hear this. I've had responses like that as well. If all else fails, the only thing I can say is contact site support and see what they can do, https://my.wealthyaffiliate.com/websites/support.
Hopefully, they are able to help. I know how frustrating this can be.
Did you recently purchase the domain? I know it takes time to propagate? I think it can take anywhere from 24 to 48 hours. If this time has passed then yes, I would do as Tom say contact your theme for support. Or you can contact WA site support for help. They can see what is going on as well.
Hi Michael,
Contact your theme seller since you say you already entered the license.
Hope this helps,
Tom
See more comments
Thank you for responding. I am able to get into my pw admin panel and use other themes but not the one i have just purchased. The theme loads and I can see it but it will not open to view and edit.