About Mjcarden
Rank 17423
106 followers Joined November 2015
Hello all, I am very pleased to be part of this community. I am about to turn 66 years old. I was born and bred in

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4

Questions

1

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I have purchased a new website URL in WA. I have uploaded a custom theme (fourpercent) all seemed to be going OK but the website will not open. Tells me I require a license Key

Thank you for responding. I am able to get into my pw admin panel and use other themes but not the one i have just purchased. The theme loads and I can see it but it will not open to view and edit.

Thank you Iakbart12 and Hackerist. I have been in touch with the theme seller and they have not been able to help. They think it is something to do with the platform. I will try a few more things and then have to try moving to a new hosting service. Not giving up on WealthyAffiliate but just move for the purpose of this particulat theme.

Thank you for your time

You're welcome I am sorry to hear this. I've had responses like that as well. If all else fails, the only thing I can say is contact site support and see what they can do, https://my.wealthyaffiliate.com/websites/support.

Hopefully, they are able to help. I know how frustrating this can be.

Did you recently purchase the domain? I know it takes time to propagate? I think it can take anywhere from 24 to 48 hours. If this time has passed then yes, I would do as Tom say contact your theme for support. Or you can contact WA site support for help. They can see what is going on as well.

Hi Michael,
Contact your theme seller since you say you already entered the license.
Hope this helps,
Tom

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I have purchased a new website url in wa. I have uploaded a custom theme (fourpercent) all seemed to

I have purchased a new website url in wa. I have uploaded a custom theme (fourpercent) all seemed to

asked in
The Wealthy Affiliate Platform
Updated

I have purchased a new website URL in WA. I have uploaded a custom theme (fourpercent) all seemed to be going OK but the website will not open. Tells me I require a license Key

Thank you for responding. I am able to get into my pw admin panel and use other themes but not the one i have just purchased. The theme loads and I can see it but it will not open to view and edit.

Thank you Iakbart12 and Hackerist. I have been in touch with the theme seller and they have not been able to help. They think it is something to do with the platform. I will try a few more things and then have to try moving to a new hosting service. Not giving up on WealthyAffiliate but just move for the purpose of this particulat theme.

Thank you for your time

You're welcome I am sorry to hear this. I've had responses like that as well. If all else fails, the only thing I can say is contact site support and see what they can do, https://my.wealthyaffiliate.com/websites/support.

Hopefully, they are able to help. I know how frustrating this can be.

Did you recently purchase the domain? I know it takes time to propagate? I think it can take anywhere from 24 to 48 hours. If this time has passed then yes, I would do as Tom say contact your theme for support. Or you can contact WA site support for help. They can see what is going on as well.

Hi Michael,
Contact your theme seller since you say you already entered the license.
Hope this helps,
Tom

See more comments

Login
Create Your Free Wealthy Affiliate Account Today!
icon
4-Steps to Success Class
icon
One Profit Ready Website
icon
Market Research & Analysis Tools
icon
Millionaire Mentorship
icon
Core “Business Start Up” Training