Hi Karen, it is essential to know which area you are talking about. If it is the add media button in site content, or in your word press dashboard.
I would follow what Emak mentions. Also you may want to try a different browser.
I hope by the time you get this message the problem has been resolved, if not site support would be my next stop.

Best wishes,
Michael

Hi Kdh3.

"Did it just disappear or does not work when you want it to?"
Paul.

I had an "update button" issue on a page that had exceeded 20K words.

I could no longer take away content, I could only add more content.

It had become locked.

Are you aware of any "Maximum Use Of Limits" here at WA?
Perhaps the amount of media files that you use has come to its limit.

I went to 20K words on a page.

Support saw it as open and they could use my update button.
I could not.

Let us know how you make out?

Paul.

Great question and great answers

I would recommend what Amelia recommended but if that doesn't work, then I would contact site support: https://my.wealthyaffiliate.com/websites/support