17 Days Offline; Then the Wi-Fi Came Back
From August to December 2025, I was using Konnect here in Nairobi. It was steady enough until December 18, 2025, when someone outside my room snapped the Wi-Fi cable. Just like that, the router became a plastic box with lights.
I reached out to Konnect. I kept reaching out. All I got were promises that never turned into action. Then Christmas came. Then New Year. Then silence became the routine. At some point, they even switched me off, as if I was the problem.
So I did what most of us end up doing when Wi-Fi fails in the middle of online work. I went back to mobile data bundles. And anyone who does online business knows this pain: you forget you are on a metered connection, you play a few YouTube songs, you open one live training on Wealthy Affiliate, and your data disappears like it never existed.
Today, January 4, 2026, I made a U-turn. I moved to Fastmart. Installation cost me 3,500 KES, and it includes the first month subscription of 1,000 KES. The package is 6 Mbps. After 17 days of trial and error, I was happy to be back online without watching my data vanish every minute.
Then something happened that made me laugh and worry at the same time. Before I could even finish typing this update, the internet disconnected again.
So I did what I did for the past 17 days. I switched on mobile data and kept typing. I finished this post using bundles again, then stopped and stared at my phone like it was guilty.
And the question came back, simple and real: do I just wait for the Wi-Fi to return by itself, or do I cross the road and ask for help?
That is the difference this time. Fastmart’s office is directly opposite my house. If things go wrong, I do not need endless chats, texts, or calls. I can walk across the road and look someone in the eye.
And here is the part that still shocks me. Back home in South Sudan, MTN can charge around $250 for 1 Mbps. One. Mbps. That is not enough for one phone to live freely online. When you ask why, people just shrug and tell you, “It’s South Sudan.”
Anyway, I am back online today, and I’m grateful. Even if the Wi-Fi is already testing my patience on day one.
Have you ever had a provider go quiet on you when you needed help most? And when you finally switched, did the new one also test you on the first day?
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Recent Comments
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Hi John,
You seem to have sorted out your situation in such a way, that whilst it may inconvenience you, you no longer view it as a such problem as to tear your hair out of your scalp.
That seems to suggest that you've turned yourself into a real problem solver.
Just saying ^_^ Cheers
AH, yes. Thanks for reading, Paul. Problem is now solved. Ready to solve the bigger problem; finances.
Being offline reminds me of a company who I used to have my internet connection with. My modem died and they said they would take a month and half to get a new one. So, what did I do? "See ya!" I left them and got online the next day with a different company. It amazes me how bad customer service can be. Just read the reviews, it says a lot!
Thanks for sharing your experience, Michelle. We can also learn a lot from this. Just wondering if my provider will come to collect their router.
But that's not an issue at all. All I need is a stable internet connection to work online. That's why I left my country to stay here to learn and work.
The only time I had a situation like this John was after Typhoon Odette a few years ago that decimated the Island and nothing was reliable and we were out of basic services for weeks.
Initially, I would have to travel to find an internet cafe to get online. Then I was paying 2 WIFI providers hoping one would be on for a little while. Certainly disrupted my work, but it was an interesting experience.
Mel
Thanks for sharing, Mel. It can be such an experience. It can also prepare us for any future events of the same kind.
That's true, John. I like to be known as someone who is prepared. The day before Typhoon Odette struck us I sent myself money just in case I wouldn't have access later and that turned out to be a month and a half later. Those funds helped up get by until normal returned.
I think I'll post a blog about being prepared and Odette. Thanks for the idea, John.
Mel
Such a lesson, Mel. Yes, I'd love to read that and learn one or more points in it. Waiting for the post.
You're most welcome, Mel.
We also learn through mistakes.
I just uploaded a wrong cover to Amazon and they didn't see that either. I'll have to redo it whenever they allow me to edit the book. It's for my upcoming Bridge Set books.
Cheers!
Thanks for sharing. It seems the correct cover was actually uploaded, but I'm unsure why it was showing the wrong one at first. It has now updated to the correct one before publishing.
I just realized using basic HTML make my descriptions look messy, like too wide spaces between paragraphs. Not using it makes the paragraphs to have no spaces. Not sure how to fix this for now.
Sure, but when you have bulleted points, the descriptions look messy. I need a gap between paragraphs.
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What annoys me the most is when I am outside the house and I rely on my Verizon Wireless internet and I can't get a connection, I can not even call Verizon! I can't even make calls with the Verizon Wireless internet so I have to bide my time feeling all flustered about it.
MAC
That's another sad but real story there, Michael. So, I am never along in this planet. Let's use what we have then, to achieve our goals. I think that's the only thing in our control. Wishing you the best over there.