Unsatisfied customers
One of the elements that can affect us negatively is to have unsatisfied customers. According to a data from the American Management Association (AMA) an unsatisfied customer will tell about their bad experience at least 10 people. Another interesting fact is that AMA reveals that 90% of unsatisfied customers will say absolutely nothing. Their reasons are as follows:
- Anyway they are going to ignore me.
- I knew I could not complain.
- I had to wait too much to get a reply.
- I was not quite sure how to talk about the situation.
Avoid having unhappy customers. How?
Following these tips will be useful:
Recent Comments
11
An unhappy customer can be turned into a happy customer - it depends how you deal with their complaint
Great post, I have been doing this for 37 years in another business. and I call it Kiss-a-------s! it has always worked
That's what should be done. But what should be, it's not the most popular or likable thing in this world. I understand it respect it but not everybody will do the same.
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So true, an unhappy customer can always be turned into a loyal customer, thank you Joe!! :))