Unsatisfied customers

byJBatista

347 followers

9 years ago

One of the elements that can affect us negatively is to have unsatisfied customers. According to a data from the American Management Association (AMA) an unsatisfied customer will tell about their bad experience at least 10 people. Another interesting fact is that AMA reveals that 90% of unsatisfied customers will say absolutely nothing. Their reasons are as follows:

• Anyway they are going to ignore me.
• I knew I could not complain.
• I had to wait too much to get a reply.
• I was not quite sure how to talk about the situation.

Avoid having unhappy customers. How?

Following these tips will be useful:

Say thank you a thousand one times. Without the customer we are nothing.