Good Support Matters!
Published on May 11, 2021
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
Good Support is Essential!
Just a short but important THANK YOU to everyone here at Wealthy Affiliate who aids in support. That includes the support segment (some unnamed incredibly quick and helpful techies!), and Kyle and Carson.
Today's little glitch on Live Chat was just one more example of the Incredible Support Team at Wealthy Affiliate.
But I also include members who offer help and support to one another. Ask a question and several members usually respond. Need a bit more explanation on something? Never fear, fellow members are here!
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One of my daughters drove an hour to purchase a large piece of furniture only to find missing pieces when she started to set it up. She called the store to see what could be done. After being accidentally (I hope) disconnected twice, she decided she would need to drive back to the store and handle the problem in person. I'm waiting to hear how that went.
And then...
I was trying to update another app I'm on and could not get it to work. So I went to their online support team. Very polite, but...3 hours of dialoging later, they fixed one problem and created another.
Second tech person, also quite polite, took only about an hour of dialoging to fix the new problem. However, her fix did create another issue. She assures me that will resolve by itself. I'm not convinced.
Do I appreciate their attempts? Yes, of course. But such dealings give me even more reason to be thankful for the support team here at WA.
A big
THANK YOU!to all!
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