Good Support Matters!
Good Support is Essential!
Just a short but important THANK YOU to everyone here at Wealthy Affiliate who aids in support. That includes the support segment (some unnamed incredibly quick and helpful techies!), and Kyle and Carson.
Today's little glitch on Live Chat was just one more example of the Incredible Support Team at Wealthy Affiliate.
But I also include members who offer help and support to one another. Ask a question and several members usually respond. Need a bit more explanation on something? Never fear, fellow members are here!
Why am I writing this today?
One of my daughters drove an hour to purchase a large piece of furniture only to find missing pieces when she started to set it up. She called the store to see what could be done. After being accidentally (I hope) disconnected twice, she decided she would need to drive back to the store and handle the problem in person. I'm waiting to hear how that went.
And then...
I was trying to update another app I'm on and could not get it to work. So I went to their online support team. Very polite, but...3 hours of dialoging later, they fixed one problem and created another.
Second tech person, also quite polite, took only about an hour of dialoging to fix the new problem. However, her fix did create another issue. She assures me that will resolve by itself. I'm not convinced.
Do I appreciate their attempts? Yes, of course. But such dealings give me even more reason to be thankful for the support team here at WA.
A big
THANK YOU!to all!
Recent Comments
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I agree, Jeff. And dealing with sub-par elsewhere only makes me appreciate WA support even more.
Yes, indeed, Diane! The hosting and support is what drew me here in the first place! Everything else is gravy!
Jeff
Yeah if the solution is fairly straight forward and takes an inordinate amount of time then it can get very frustrating. Sometimes we have to be patient yet other times we have to demand better or switch.
Yes, that's true. And I am quite understanding and patient. But the first change that I was asking for from the "other" was a simple email change that the platform had an option for but would not update to it. So I went to support. Should have been simple. And I'm not blaming the support people. I think they were trying to do it correctly. But either they were not trained well or, just as likely, the app itself had problems.
No worries, though. Today is a new day!
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Excellent post Diane
Thank you, Dave!
You are welcome