Tech Support Scam
Last Update: Aug 30, 2017
Is it advisable to give access to your computer, desktop only, or dashboards, or websites to technical support to get an issue fixed?
From what I have read, it comes down to the issue - is this person reputable or fraud? Not only is there a "Tech Support Scam" that are deliberate fraudsters, but there are also bad employees as well.
Tech Support Scam - Once the supposed tech support gets access to your machine they install malware that sometimes also includes ransomware. They also leave back doors open that allow them continued remote access to your machine for later use.
Remote access technology is out there and it works, however it is all about who you are allowing access.
So can you trust this person or not?
The technology is actually the same as having tech support visit your home. But that is a face-to-face encounter that instills more trust than a stranger on the internet.
Does the remote support tech actually know what they are doing? How experienced is this company? They could actually do more damage if they are not knowledgable.
So how do I tell if the person is on the up-and-up?
The advice that security specialists are advising is this:
Did they contact you or did you contact them??????
Most fraudsters contact you first - either by a phone call or a fake e-mail. If you have solicitated the support yourself and have checked out the company in advance then you will have a high level of trust.