Happy Easter & Please Be Kind


Happy Easter WA Friends & Please Be Kind To All

Happy Easter Sunday, everyone! I hope you all get the chance to spend time with your friends and family today because that is what holidays are really about. I just wanted to take a quick moment to write a blog about my experience yesterday. It was a hard day for me but I am trying to stay positive today and turn it all around. Reaching out to all the positive, friendly faces here always makes me feel better.

So here's what happened. Let me start with showing you this funny picture to illustrate how my day went:

So the orange egg was my initial reaction. On the inside, I felt like the yellow egg lol.

Here's what happened in a nutshell...If you know me then you know that I am a full-time café manager. That is my primary job. I am doing extra online endeavors here to create a second stream of income, mostly to pay down student debt but also to build up a savings again.

So I was working a mid shift from 12pm to 8:30pm yesterday and it was slammed. I mean it was crazy busy but I've got a great team and I was confident that we'd be alright. I was ready for the long line that lasted for hours. I'd prepped extra food the night before in anticipation of the craziness. I was prepared. At least I thought I was.

It was almost 5pm and I'd pushed back my lunch break until an extra café server came in. I just wanted to make sure I had enough coverage. Maybe if I hadn't been so hungry, I wouldn't have felt so sensitive lol. I was hangry, as they say.

So anyway, a lady came in with two other gentlemen and she was the meanest person that I've ever met in my entire life. I'm not sure if she was initially angry because she had to wait a few minutes to be helped as I prepped some food for the previous customer or what. When I got to her, she just stared at me like I was an idiot. That was the first clue that it would be a bad interaction. Then I told her I was ready to take her order as I scanned her items. I kindly let here know that I could multitask if she was ready to tell me her drink order. She continued to stare then rolled her eyes. Okay. Not sure why I annoyed her so much but alright..

After that it was just how she said everything to me. I honestly believe the woman had more respect for dog s***. That is how awful it made me feel. I guess I forgot that I'd already asked her if she had a membership to our store and when I mistakenly asked a second time she felt the need to make a scene and shout, "I already told you once that NO, I do NOT have a membership." Yeah. That's how it went. When I set down her coffee (two different size cups), I said, "Here is your coffee, Ma'am." She shouted at me and asked me if I was going to tell her what both drinks were or just throw them down on the counter. I didn't throw anything. Actually, I gently set it down in front of her to calm her down and still got shouted out. I also did tell her what the items were but okay. I just couldn't win. She angrily asked for bags for her scanned items (as I was putting them in bags already.) She accused me of not giving her the third drink that she had ordered. It was a hot chocolate. The milk has to be steamed to 160 degrees, mixed with mocha and vanilla, and then topped with whipped cream. It takes a moment. I kindly explained that my co-worker was making her hot chocolate and that it would be ready in a few moments, thank you.

My point is that the entire 6 minute interaction that I had with this woman was the worst I've ever had. I've never been shouted at or embarrassed like that for no reason. It made me feel pretty awful inside. Here I am, exhausted, running a very busy café (#1 in my district) and being treated like I am some kind of worthless slave. She made me feel stupid and sad. Maybe she had a bad day or maybe she was just an awful human being in general and gets her kicks out of mistreating others. I don't know and I don't care anymore but I still remember. I ran it over in my mind for hours trying to figure what I could have done differently but I just couldn't get an answer. A bubble bath and some red wine was my cure when I got home last night so don't worry, I'm not balled up crying or anything lol.

My point in sharing this story with you all is just to say, please be kind to others. I don't care what their job is or where you go, be kind. I've got a lot of experience in retail and food service and a lot of it is negative. The sad thing is that it is all avoidable and due to other people treating myself and my employees poorly. I'm just as upset when I see people talk to my staff that way but at least then I am able to step in and fix the situation by diverting that anger towards me and not them. I love my job for the most part but it's the customers that really blow my mind. I've been shouted at for not taking expired coupons, had a giftcard thrown at me because we couldn't take it (it was for a different store), and much more.

I don't mean to be so negative on Easter. I just wanted to share this story for two reasons:

  1. To feel better. This community always helps me feel more positive and that's why I love being here so much.
  2. To say, please be kind to everyone you meet.

If your biggest concern is that your nearest coffee shop ran out of your favorite cookie, act like a decent human being and don't scream and shout at the food workers. Maybe their warehouse ran out of them or maybe they just sold out until they can make more. It's just food. Get over it. If the worst part of your day is something this minuscule, then you're pretty blessed because there are starving, abandoned children all over the world just trying to survive.

So please be kind and treat others the way you'd like to be treated. Every day. All day. Everywhere you go. Always. Thank you.

Thanks for reading. I'd love some positivity so comment away!

Create Your Free Wealthy Affiliate Account Today!
4-Steps to Success Class
One Profit Ready Website
Market Research & Analysis Tools
Millionaire Mentorship
Core “Business Start Up” Training

Recent Comments


Hi Allison, sorry for the unfortunate day, tomorrow is another day, a different one, in your job dealing with all kinds of people, it can't be avoided, take it easy, "what you see, what your hear, forget it there".
Smile and rest, tomorrow, it will be a different one. Kindness cannot be bought, its precious, and you have it, you have the right attitude, breath it out and you will be okey.

Thank you for that. I really like that phrase you just showed me. I will have to remember that one.

Sorry you had to go through that. Unfortunately some people are just that mean or their lives are just that shallow.

I pray your Easter is a restful and relaxing one.

Maybe that's all the more reason we strive to grow our online business. :-)

Thank you. Unfortunately I worked a long shift today as well but no one made a scene so that was nice lol. Another manager and myself decided to buy pizza for everyone to make the holiday a bit more fun. How was your Easter Sunday? Well, I hope.

I'm glad it ended on a more positive note. My Easter Sunday went well thanks.

We spent the morning attending church services, and then were unexpectedly invited to a friend's house for dinner. It's nice to have special friends like that in NC since our family is primarily in OH.

Have a great week ahead!

Awe that is a nice surprise. Glad you enjoyed it. Hope you have a great week as well.

Happy Easter to you as well.

Thank you : ) Hope you had a great one.

I feel your pain girl! I worked in the food service industry for many many years, and some people just like treating others like they are lower than themselves. It's more of a reflection of them than anything you could have ever done.
You did the right thing by remaining calm. Next time it happens, just remember that they are the ass, not YOU!!
I would always kill people with kindness and act like they didn't do what they did in those types of situations. 9 times out of 10, their attitude would drastically change to a nicer tone. :)

I totally agree with you. It's them, not me lol. I also believe in killing people with kindness. It's always nice when you can turn a bad situation around. Hope you had a good holiday.

Happy Easter!

Thank you : ) Hope you had a great one.

As usual that attitude playing the 'customers always right moment', in mind.

Hats off to you Allison. I wish you could be my manager, because you can absorb the shortcomings of your staff in the face of unruly clients/customers. How lucky they are (your staff).

I have 2 managers that I can't even see one of them in several occasions. They are the managers that doesn't plan for the good of the company, instead they're just the manager(s) to tell people, don't do that, do this and blame game sort of type. I can't see them when I need them.

Happy Easter


Awe thank you for saying that. I really try to be a good role model when I can. I believe in being a leader, not a boss. Leaders build up their team, consider them equals, and work together. Bosses do what their name says and just boss others around. I believe in earning respect, not demanding it. Hope you had a good Easter.

So sorry for your bad experience, it sounds like she was having a bad day and hadn't been taught how to treat others. Happy Easter.

I agree with you on that. Thanks for the holiday wishes. Hope you had a lovely day.

Kudos to you Allison. You've done an excellent job of taking a very difficult situation into stride, and not lashing back out st this poor mis-guided woman.
I'm very proud of you bc you have shown the other patrons in your cafe, you're perfect manners. I would not be surprised if you haven't actually increased your cafe's business from those that witnessed your control.
It's so unfortunate that there are people like that lady, in the world. Most of us seem to also have the occasional misfortune of having to deal with these idiots in our lives.
You Allison, are a true example of what the WA Community is all about and you have taught some of us about control with your story.
Have a Wonderful Easter Weekend !!!


Gary, thank you for your kind words. Everything you said was just so kind. I really appreciate that. I hope you had a wonderful holiday with your family today. Thanks for commenting : )

I fully understand how you felt. I worked in food service for many years and some people can be rude and we never know whether it is normal or they are having a bad day!
You have to just let it roll off your shoulders and remember the nice and coutious people you serve.
No matter what, we have to be kind and pleasant to people no matter what!
Have a great Easter!

Thanks, Sheila. I appreciate it. Wish me luck today!

Her attitude says a lot more about her than it does you. You dealt with an unpleasant situation with grace and good manners. Well done! Forget about it now and enjoy your friends and family - I'm certain that they enjoy being in the company of such a lovely lady as you :)

Awe thank you. Unfortunately, I'm getting ready to go back to work today so fingers crossed that it goes better than yesterday lol.

See more comments

Create Your Free Wealthy Affiliate Account Today!
4-Steps to Success Class
One Profit Ready Website
Market Research & Analysis Tools
Millionaire Mentorship
Core “Business Start Up” Training