Where is the customer service?
Published on February 20, 2020
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
I have been very disappointed with the lack of customer service that is prevalent at Wealthy Affiliate. Especially when personal requests from Kyle and Carson are continuously ignored, or responded to with a form letter in an email.
When I was looking for help, other members did their best to help me, but when I needed technical assistance, I needed to talk with a person in "real time." So, my suggestion is that a customer support team be made available to all WA members. For example, when I have trouble with my iMac, I call Apple Support, and a technical adviser is immediately available.
I know that WA is setup differently, but I'd like to know that when I need immediate assistance, I don't have to go to the chat room or ask a training question. Perhaps I'm the only one who has experienced this, but one person's concerns should be considered by the powers that be.
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