Begging the Trust and Support from themefarmer.

Last Update: April 06, 2018

HI! All my WA supporting souls and helping hands, I need your help to solve my difficulty which is detailed as follows:

Some 3-4 days ago, I found a theme - StoreOne in WP platform inside WA, which I liked a lot because of its excellent responsiveness and professional look for eCommerce. Then, I followed the suggestions to buy its Pro version with its related public and private keys, but I do not know how to install this Pro version so to replace its FREE version for bettering e-Commerce.

To see what I meant, please go to and navigate it - www.ebettercare.com, by yourself, and you will know what I referred to. I hoped my seeking the help of this kind will not incite an excessive, even brutal attention of our WA online police. If occurring, I beg a pardon since I just need a help as fast and convenient as possible.

Since this purchase with the following difficulty to get support from the Company, I have tried to communicate with www.themefarmer.com in three ways: chat line, email, and submitting support ticket for 3-4 times over the past 3-4 days, but with no trace of response. This Company has no direct line but chat, email, and inquiry ticketing. I have done all.

For the above difficulty, I seek your suggestions on what I can and should do as soon as possible because I have been excited in building a functional site for eCommerce as you can see at visiting it. Again, I seek for help, not for self-promotion please.

Sorry for being a cry-loud baby again to nudge your help.

I may send the same message to some of our WA Ambassadors to beg for help if this post could not generate an appropriate solution. Of course, I may have to just toss the money and forget it, but I really like the look and responsiveness of this theme - StoreOne.

Much appreciated,


James

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newmarketpro Premium
There must be an email for their support department.
Try to reach them through that channel. A bit of threatening statement that you are going to ask for refund if the problem is not looked into would normally calls for their action.

:)
Joe
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Urolin1981 Premium
Joe,
Thanks, and I did through its Support which have not responded yet. That is why I was so disappointed, but would not give it up yet since I like the responsiveness and aesthetic features for e-Commerce. For such, would you please take a look into my site so to affirm if what I described coincides what you may feel because I trust your expertise opinion?

Much appreciated,



James
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DianneBee Premium
Goodness I hope you don't have to toss the money! I can't help, but I'm curious about the solution to this.
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Urolin1981 Premium
Hi! Dianne,
I love to use the theme and do not like to toss money as what you feel. Do you mind checking into my site and see if the responsiveness and aesthetic features of what I described also coincide what you may feel? Your opinion would sway away from my personal bias. So, please help this and I do appreciate your effort if time allows.

Much appreciated,


James
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JerryMcCoy Premium
I wish I had an answer for you. I don't think of you as a crybaby, you need help and went to the community after all other avenues were exhausted. That is what I tell all newcomers to do even though you are not a newcomer.
Jerry
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Urolin1981 Premium
Hi! Jerry,
Thank you for spiritual and mental support for such online deal, which could have become a common phenomenon of the ThemeFarmer. Well, time will reveal the ending part of story and offer me more opportunity to mature life reality,for which I have written quite a bit of its related contents and you may find them in my sites if you get time and mind ready for.

Much appreciate, and keep in contact for mutual adventure in e-marketing.


James
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accad Premium
Go to your WordPress dashboard, point to Appearance and click customize and you will see the 'upgrade to pro'.
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Urolin1981 Premium
HI! Jimmy,
I did all what you mentioned but it did not work for this theme.
By the way, did you check this theme as shown in my site and so to see if your views on its responsiveness and aesthetic features could coincide those of what I perceived and described.

Much appreciated, and all the best to your success,


James
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accad Premium
I think it's good enough.
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Urolin1981 Premium
Thanks. James
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ElaineSmith1 Premium
Sorry James I don't know what to tell you. I agree I like the site also. We will wait for others to respond. Hopefully someone will have an answer for you.

Tried and true

Elaine
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Urolin1981 Premium
Elaine,
Appreciated your support for such unexpected online irregularities. Nonetheless, the loss of time and money has brought me an unwanted lesson form ThemeFarmer.

All the best to health and success,



James
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