How to correct Email delivery errors from contact form
People are sending messages and you are not receiving it. There is no way you are going to respond. Honestly, this can be frustrating and can create customer service issues.
How then do you avoid such?
We use the WP Mail SMTP plugin
The first thing is to install and activate the plugin, just like we did for WPforms. It is very simple. Go to Plugins, select add new and search for WP mail SMTP.
After this is done, go setting under the wp mail SMTP shown below
You will see a form email, put your email address if it does not show by default. Also, check the box titled Force From Email.
We will also have to input your from the name, it all depends on you. Here you can choose your site name or even your name.
Now it is time to select your mailer, in this field select Other SMTP
After this selection, you will see a new section requiring additional details
See below SMTP settings for Yahoo, Gmail, and Live
For yahoo:
Host : smtp.yahoo.com
Port : 587
Username : your email address
Password: Your email password (its encrypted)
Encryption : TLS
For Gmail
Host : smtp.Gmail.com
Port : 587
Username : your email address
Password: Your email password (its encrypted)
Encryption : TLS
and for live or outlook
Host : smtp.live.com
Port : 587
Username : your email address
Password: Your email password (its encrypted)
Encryption : TLS
After you have done this, click the save icon. You can test email deliverability
Thanks for another excellent instruction. I have been trying to set this up but I haven't got the email to work yet. I tried to use my Gmail address but they blocked that for security reasons. My preferred solution would be to use the email address that is associated with my site. So on Wordpress. Does anyone know how to set that up?
Reply
Thanks for your offer to help.
I am trying to setup a Contact us form on my site and have all emails routed to the main email address I use on my domain. (andy at etc)
Just in case I also setup an email forward from admin toandy at etc. And tested that and it works.
I installed both WP Forms and WP Mail SMTP plugins.
I set up a Contact Us form following your instructions and added it as a widget on my sidebar.
I've setup the SMTP plugin with the andy at etc email address and sent a test email and it works.
I've used the SMTP settings from the WP email using the Outgoing mail settings.
When I fill in and submit a test message using the form I have setup with another Gmail address of mine - I don't get either an email to the email andy at etc, nor a confirmation or error message to my Gmail address. Here are some screenshots that might show you what I am doing.
Any help would be most gratefully received.
Best regards
Andy
I think I may have fixed it.
I was wondering how the connection between the Form I created and the WP Mail SMTP plug in was set up. So I looked in the form settings for general and notifications. Here is what I found.
I thought I should change the email from settings. So I did as per screenshot 06. And now it works. I received the email notification to andyat etc and I received a confirmation email to the Gmail address I was trying to contact with.
So I think it is now working.
Please do let me know if there is anything I got wrong and would be advised to change.
Thanks again
Best regards
Andy
Wahoo, I am so encouraged with the way you looked at this issue. All the while I have used my primary email. I never thought of using another email.
The moment it passes the email test, then you are good to go.
Another thing you can is ask a friend to use the contact form. so that you can be double sure, it works
You have just spurred me up to get back to work and conclude on the last 2 issues I intended to develop a training around.
Thank you once again
Ayodeji
Thanks again and best regards
Andy
Glad you tried it out.
Do check your email box, I mean Gmail, outlook or yahoo.
Your box may be seen it is as strange mail. Thus you will get a notification asking you to authentic such mails.
Then you can follow d instructions. After which u can text emails again.
Pls cross check the smtp settings properly, ensure it is correct
Thanks again for your training. It's very informative and useful.
You honestly made my day.
I will update the training and add how to resolve the email deliverability issue.
Ayodeji
I found the below resource but haven't got to work on it.
https://www.wpbeginner.com/plugins/how-to-send-email-in-wordpress-using-the-gmail-smtp-server/
I solve the problem by using my website domain email instead. But it would be useful to document how to set up using the gmail method.
It would be useful for many of us if you can help to update your tutorial or have a separate tutorial on this setup?
Can I write to you if I have a question?
Have a great day.
I am glad you found it useful. I look forward to reading from on your enquiries
Thank you
Ayodeji
