Due to changes in the way that Outlook 2016 and Outlook 365 configure email accounts, we are going to use an alternative method for directly adding an email, rather than configuring it directly within Outlook.

Therefore, please close Outlook if you already have it open and proceed with the steps below.

Please click on your Windows Start Button (bottom left of your taskbar by default), and type in Control Panel. You will see Control Panel appear in the list. Please click on this to open it.

Once Control Panel has opened, please type in Mail in the top right-hand search box. You will then see Mail (Microsoft Outlook 2016) (32-bit). Click on this to open up the Mail Settings.

Now you have Mail open, if you do not already have a Profile created, please click on Add.

Please choose a name for the new profile and then click on OK (if you do not already have a profile created, or if you would like an additional profile).

To proceed with addinging your email account to Outlook, please click on Next Page below.

Join the Discussion
Write something…
Recent messages
ecbb Premium
Hi Christopher,

Thanks for your explanation. I set it up as you explain, I think.

My incoming mail connects on the testing but I do not receive the testing email on webmail.

My ourgoing mail is not able to connect to the server.

I configured
server : smtp.siterubix.com
port 25 in advanced settings,
auto encrypting.

On Testing is says that it cannot connect to outgoin server. Any idea why?

I had this email all set up and run on outlook before and it worked perfectly. No idea what could be wrong?

feigner Premium
make sure you check everything you put in for extra spaces...
make sure the username is your site url...
i know it used to work Seb...
if that doesn't work then it may be worth getting in touch with site support as they may need to add your email to their white list..
tdbabineaux Premium Plus
The training is out of date - the dialog boxes you show do not match the ones on my Windows 10 machine, which I recently purchased and so should have the latest version of Outlook. But I was able to work my way through it and it did work.


skysail Premium
Thank you so much for this detailed explanation! Not sure whether this is an update, but after clicking OK, having filled out everything according to your previous page, you need to click NEXT to get to a pop-up "Outlook is testing the account settings you entered". Tasks will say: "log onto incoming mail server" and "send test email message", which will get to the certificate question, and then you'll get a confirmation and a screen to click FINISH, with the option to set up Outlook Mobile on the phone...all without opening Outlook.
When you open Outlook, it will ask for the certificate again...
ambiehead Premium
Hi Chrystopher! I am seconding @TheNerdDepot 's question here, about adding it to the Outlook mobile app, specifically. I can (like you) add WA emails to my iPhone's native mail app, but I am trying to help someone else with setting up on Outlook. It is a security certificate error that it does not let me approve/accept on the mobile app like it does on the desktop.

Have you had an opportunity to try this on Outlook mobile yet? Or if you have, can you point me to that tutorial please? I will still keep searching, but Site Support directed me to this very tutorial, which I have already been to. :)

TheAbie Premium Plus

Don't know exactly what's the cause, however I would check if my mobile software is up to date. I would also make sure the app is up to date.
ambiehead Premium
Hi @AbieAJ, thank you for your response. I believe it is all up to date, but I will check again just in case.
ambiehead Premium
You are my hero, thank you for this! I don't always want to use Outlook, but sometimes it's needed.
I did have to use port 587 for SMPT, but I see that you mentioned that below as well. Just wanted to say thank you, because Microsoft was about to make me batty (-ier). Thanks!