Now that you have the Account Type set to IMAP, you can proceed with adding your details.

The details required on this page are:

  • Your Name - (This is what your recipients will see)
  • Email Address - (The email address you are adding)
  • Incoming Mail Server - (The Incoming mail server that you copied earlier, this is usually your domain name)
  • Outgoing Mail Server - (The Outgoing mail server that you copied earlier, this is usually smtp.siterubix.com)
  • User Name - (The Username you copied earlier for the Incoming mail server, this is typically the email address that you are adding)
  • Password - (The Password you copied earlier for the Incoming mail server)

Ensure that Remember Password it ticked and then click on More Settings ...

After clicking on More Settings, you need to click on the Outgoing Server tab. Here, you need to tick the My outgoing server (SMTP) requires authentication checkbox.

Then click on the Log on using radio button. The details required here are:

  • User Name - (The Username you copied earlier for the Outgoing mail server, this is typically your domain name)
  • Password - (The Password you copied earlier for the Outgoing mail server)

Once you have configured the Outgoing Server details, you can click on the Advanced tab.

Here, we need to set the Incoming Server (IMAP) Port to 993 along with the encryption method of SSL/TLS. We also need to set the Outgoing server (SMTP) Port to 25 with the encryption method of Auto. Some ISP's block Port 25, so you may have to use Port 587 instead.

To prevent any issues, you must also set the Folders - Root folder path to "Inbox". If you do not do this, your Inbox will appear empty.

Once configured, you can click on OK

When you have clicked on OK, please click on Next Page below.

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WilliamBH Premium
Thank you Chrystopher ... this is an awesome and invaluable training. I am using the latest 365 and was struggling for days trying to set the email up. Then I found your training and followed it and is worked first time. I used Port 587 with the Outgoing server.

On a related issue to one of the questions below, during the set up Outlook asks if you want the email on your phone set up too, I just tick that box and the phone was automatically set up on the Outlook app which I had already downloaded on the Phone.

Before anyone asks, the laptop is Windows 11 and the phone is iPhone 11 with iOS 17.

Thank you again.

Cheers, William.
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UGetPaid Premium
VERY helpful - Thank you.

How do we resolve the Cert issue (I'll PM also)? I can get by it, but the same notice opens everytime I open Outlook...and the whole point of SSL...is a valid cert anyway ;-)

Again - Nicely done on the tutorial. Great detail. It would have taken multiple attempts for me to find my way there on my own.
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ecbb Premium
Hi Christopher,

Thanks for your explanation. I set it up as you explain, I think.

My incoming mail connects on the testing but I do not receive the testing email on webmail.

My ourgoing mail is not able to connect to the server.

I configured
server : smtp.siterubix.com
username
password
port 25 in advanced settings,
auto encrypting.

On Testing is says that it cannot connect to outgoin server. Any idea why?

I had this email all set up and run on outlook before and it worked perfectly. No idea what could be wrong?

Thanks
Seb
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feigner Premium
@ecbb
make sure you check everything you put in for extra spaces...
make sure the username is your site url...
i know it used to work Seb...
phil
if that doesn't work then it may be worth getting in touch with site support as they may need to add your email to their white list..
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skysail Premium
Thank you so much for this detailed explanation! Not sure whether this is an update, but after clicking OK, having filled out everything according to your previous page, you need to click NEXT to get to a pop-up "Outlook is testing the account settings you entered". Tasks will say: "log onto incoming mail server" and "send test email message", which will get to the certificate question, and then you'll get a confirmation and a screen to click FINISH, with the option to set up Outlook Mobile on the phone...all without opening Outlook.
When you open Outlook, it will ask for the certificate again...
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AmberKae Premium
Hi Chrystopher! I am seconding @TheNerdDepot 's question here, about adding it to the Outlook mobile app, specifically. I can (like you) add WA emails to my iPhone's native mail app, but I am trying to help someone else with setting up on Outlook. It is a security certificate error that it does not let me approve/accept on the mobile app like it does on the desktop.

Have you had an opportunity to try this on Outlook mobile yet? Or if you have, can you point me to that tutorial please? I will still keep searching, but Site Support directed me to this very tutorial, which I have already been to. :)

Thanks!
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AmberKae Premium
@TheAbiePPlus
Hi @AbieAJ, thank you for your response. I believe it is all up to date, but I will check again just in case.
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