Bravo SiteSupport - Carson and Kyle and the WA Community !
Some of you may know that a couple of weeks ago my site developed a critical error. I was unable to save my old posts when editing with the block editor.
I put the question out to the WA community and recieved lots of answers but unfortunately nothing worked. So I had to go to SiteSupport and Kyle to try to get it sorted.
SiteSupport and Kyle fixed the error but I still couldn't save my posts with block editor. So now there is a bit of head scratching going on. To continue editing old posts I had to revert to the classic editor.
Then the unthinkable happened I was suddenly unable to edit new posts using the block editor
So again I put the question about classic editor plugins out to the community and recieved loads of replies. With these plugins I was able to nearly replicate my post designs. So thank you for all your help.
Because I now had to ceate new posts using the classic editor. I put the question about classic editor plugins out to the community and recieved loads of replies. With these plugins I was able to nearly replicate my post designs. So thank you for all your help.
I also contacted SiteSupport and this time both Carson, Kyle and SiteSupport replied to me and they immediatly sprung into action to resolve the problem.
I was trying things at my end once again ending with no result. Until 1Rudy1 sent me a link for a possible fix
I tried 3 or 4 of the suggested fixes without a possitve result. Then one of the fixes was to check the Java Console for errors. And there it was !!!!
I immediatly informed SiteSupport and Carson on Saturday. Because this isn't something I could fix from this end. They went through the sever logs and yesterday the whole thing was resolved. My site is now working perfectly!!!
I have to say that I have had sites hosted by other companies. I have never had this kind of technical and community support before. To have the owners of the company wanting to resolve a problem for you is very refreshing.
Thank you SiteSupport - Carson and Kyle and the WA Community !!!
Regards
Steve
Recent Comments
33
Yes Paula
The support here at WA is wonderful. Thank you for following me back it great to connect with you
Regards
Steve
Great news Stephon. This is what really distinguishes this platform from the others. You can't find this kind of support and the willingness of giving help to others anywhere. Great thanks to Kyle and Carson for their sustainable support.
Abdenbi
Yes Andenbi
The support here is unmatched. Having the company owners on your side is very different to other platforms I have experienced in the past
Regards
Steve
Hi Steve,
I'm glad to hear your technical issues got resolved via WA/SiteSupport. I'm not surprised they helped you out promptly.
That's what makes the WA platform unique from other places. I don't think you would've gotten that type of support through other hosting services.
WA lives up to their values of helping others, for sure. It's what being on here is all about.
Thanks for sharing :)
All the best,
Eric
So true Eric. I just felt newer WA members should know that the support is there and they are not alone. All you have to do is ask
Regards
Steve
I'm so glad they were able to help you out, Steve!
Our site support is the best, bar none..
Rudy
See more comments
Hey Steve,
I'm glad to hear that your site is functioning as it should with the ability to edit and publish content. It took us some time to correct things but after digging into this we found some incompatibilities with the themes and some server settings and made them play nice together. I appreciate your patience with the issue - these things can be very difficult to diagnose because there are so many factors involved with themes, plugins, server settings etc, but that's behind us now.
Happy publishing and thanks for the shout out :)
Carson
Hi Carson
Thank you for sorting it out. It’s nice to connect with you in this way.
The shout out was the least I could do.
Regards
Steve