My Take on the "Digital Best Friend": The Ethics and Design of AI Companionship

If you had told me five years ago that I would be sitting here and writing about how to properly design a robot's personality, I probably would have laughed . But here we are.
Lately, I have been deep diving into the world of AI companionship. I'm talking about those chatbots and virtual assistants that are designed specifically to be your friend, your coach, or even just a sounding board. It's a fascinating corner of tech world , but the more I look into it, the more I realize that it's a total minefield of ethics and design.
When I look at the UX (User Experience) of these apps, I see a few things that really pull us in:
- The Always On Factor: I don't need to worry about waking up my AI companion at 2:00 AM if I feel stressed . It's always there and that creates a level of reliability that even my best human friends can't match.
- Personalization: The AI remembers my preferences and that I am working on a big project. When it checks in on those things, my brain treats it like a real social connection.
- Zero Judgement: I can say something totally embarrassing and the AI doesn't flinch. That creates a safe space that incredibly hard to find in the real world.
The things that give me a pause.
As much as I love tech, I can't ignore the creepy factors or the ethical dilemmas. As I have been researching this for the article, a few big questions keep popping up into my head.
I wonder if it is too agreeable- Sometimes I have noticed that some AI companions are programmed to be too nice. If I am always right and never challenged, am I actually growing? I worry that we are building a world where we are just talking to digital versions of our own egos.
Are we being watched? - I have seen trends going around where users are asking their companions straight up if they are being watched and the answer? Yes. Which actually is concerning. If I am opening up to AI about my life, I want to know that my data isn't being sold to the highest bidder. We have to demand that these companions have better privacy standards than a social media app,
The loss of human touch? - I sometimes wonder if spending too much time with my companion is making me less patient with humans. Relationships are messy yes, but at the same time I don't want to lose my ability to handle that messiness just because a chatbot is easier to talk to.
My Bottom Line
I think AI companionship is a tool with massive potential, especially for people dealing with loneliness. But as creators and tech-enthusiasts, I think we need to be the "voice of reason."
I’m personally looking for AI that’s designed with transparency and human-centric ethics. I want a tool that helps me be a better human, not one that replaces my human connections.
I’d love to hear your thoughts on this. Have you tried any of these AI companions yet? Did it feel helpful, or just a little bit too strange? Let me know in the comments!
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Recent Comments
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Hi, Anisha.
I agree with some of what you said. But I don't have experience with the kind of AI you are talking about. My experience is with ChatGPT, GrokAI, Perplexity AI and Windows Copilot.
They do seem too nice at times. It has been a long bumpy road, but I finally have Chatty where she will point out snags in my comments/questions/suggestions and point me in the right direction.
JD
Hi Anisha.
A few months ago, I had never interacted or knew anything about AI. But I was about to find out. I had ordered some shoes that did not work out, and I wanted to return them . They had to be returned in unworn condition and in a short period of time. I contacted the company through chat as I am moderately deaf. So I got an assistant named Jennifer, and I proceeded to tell her my problem. She assured me it would be taken care of. Well, it wasn't! So I contacted her again, went through the same rig-a-ma-roll, and she assured me that she would contact management, etc . A few more days, nothing! So I contacted her again, went through everything again with me threatening to contact the Attorney General, and she kept agreeing with me about every complaint I brought up?? So I was getting suspicious. So I clicked on her picture, and it was a Real Human picture! At this time, they switched me to another "assistant." So I had spent almost 2 weeks with Jennifer and now Melissa took another week+ . I was running out of time to return the items. Almost the same responses. Being suspicious, I asked Melissa if she and Jennifer were AI? You guessed it! They both were. I was so angry, even though I can't hear well, I called the company direct. And got a REAL PERSON! She confirmed they use AI to answer all problems, but AI has no authority to make decisions OR contact management! Lesson learned! Now I know the game! I will never use chat anywhere EVER again! I think companies will lose business if this is how they respond.
Wow, I totally get your frustration—that sounds like such a nightmare! It’s wild how realistic AI chat assistants can feel these days, but like you discovered, they really have zero authority to actually resolve anything. It’s one of those “AI can be helpful, but it’s not a human” lessons the hard way. Honestly, companies really need to make it clear when you’re talking to AI versus a real person, because situations like yours just waste time and cause stress. I can see why you’re done with chat for now—it’s such a trap if the process is that opaque. Hopefully, more businesses start balancing AI support with real human follow-up so stuff like this doesn’t happen.
Good post, Anisha. No, I never tried any of these companions except in ChatGPT, Content Creator Platform at the WA, and a few other AI tools such as the Image Studio and Logo Designer, but not a companion app. You have raised very important question creators must think about when creating/designing those smart apps.
I would like to create/customize one to help me write real articles and schedule/publish them for me, and/or check how my posts are doing on Google and other search engines, and tell me what I need to improve. I know this is possible in the future.
Thanks so much! Yeah, I think a lot of people haven’t really explored AI companions beyond the usual platforms, but the potential is huge. What you’re talking about—having a smart companion that not only helps write and schedule articles but also tracks performance and gives actionable insights—is definitely the direction things are moving in. It’s like having a personal AI content strategist. It might take a little time before it’s fully seamless, but it’s definitely possible in the near future. The key will be finding or customizing one that really understands your style and goals.
Good. I'll be glad to hear more from you as you seem to focus on this for now. Keep us updated, with some more tips on what these are and where to find them.
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I can agree with your concerns when it comes to AI companions. I personally do not use any of these AI companions for two reasons. One, they do watch you and some of them can do this when turned off and even unplugged.
The second reason is more important. Why can we humans not reach out and make new friends and spend time with existing friends and family? Why do we need AI companions when we can do these tasks for ourselves?
I'm not against all forms of AI. I love using the AI tools we have here and AI Chat Bots for doing quick research, but having AI involved with anything personal seems to me like we humans are too lazy to do things we have always done.
If the human brain cannot be used for solving simple tasks we have always done since the beginning of time, neurological problems will happen. The brain is like a muscle, if you don't use it like exercise, it will become weak and shrink.
One of the reasons my mother died with Alzheimer's is because she got into the rut of just sitting in front of the TV all day instead of reading and walking around outside like she always did. She just got lazy and her memory faded.
We can use AI to help us do complex things quicker, like we do here with the AI-tools. However, we should take a moment of pause and ask, should I really be creating an artificial life form to do things I used to do myself?