I did not say that tech support would be able to restore her site "within minutes". I said that she should check with tech support to see if they could restore it.

Since I don't know how long "a couple of months" is, there no way that I could even guess whether your site backups might be kept for that length of time. I'd presume that WA has a schedule in place which has its older backups getting overwritten by newer ones after some period of time.

I leave for about 3 months and they recor it within 5 minutes to be exact, my website was right where I left it before I leave so I think that her problem might be easier than mine

I didnt said you told her it will be like that, I was talking about what happened to me. I did said I contact them in the tab that you told her. I assume my problem was worst than hers and they solve it I am positive that they can help!

Sorry, I misunderstood your original post -- I thought you were saying that your site couldn't be recovered, even by tech support.

Dont worry! English is not my native language. I try to express myself like I would have say it in Spanish just translating it. I will try to get better and I encourage you and other people to tell me if I am saying something the way isn't supposed. Take care and best wishes in your project here at WA.

I thik I have missed a comma in the original post and that is where you get it wrong. My bad.

Not a problem - Your English is probably better than many native speakers. :=)

Thank you for the advice I'm going to do that right now

How exactly would I go about opening a support ticket?

Hover your mouse over the light blue Siterubix entry in the left column. When the new pane opens, click on the support item in the lower left corner. (see below)