Thank You Site Support
Quick one here.
I just wanted to shout out the Site Support here at Wealthy Affiliate.
I have had 3 occasions in the last month or so where I have needed assistance.
Firstly, on two occasions my site was throwing up the dreaded "dangerous site" warning in bright red when I was trying to log into the back office. Site Support sorted me out within about 15 minutes on both of these.
Secondly, I had an issue with uploading an image to the Media Library within WordPress. This required a couple of back and forths but was resolved within the hour.
I don't know where I would have been without their help so I wanted to give them a shout out and say, that if you have a problem and you can't solve it yourself in a sensible period, don't be afraid to ask.
We have 3 options for help, the live chat, asking a question of the community, who are brilliant by the way, and Site Support.
That's it.
Onwards and upwards.
Richard
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They are a great and qualified team over there that are actively helping people every day with their websites. I will pass this message along to the team Richard as well, as sometimes they have an unforgiving job sometimes. :)
Thanks for passing it on, Kyle. They have been nothing but brilliant with my cries for help. I can imagine they encounter all kinds of queries and because they are faceless, they remain unsung.
Thanks for sharing, Richard! Yes, Site Support is invaluable: the behind the scene unsung heroes.
Hi Richard,
Great to hear that you've been making use of the 24/7/365 support that you have with our SiteSupport team of engineers!
There is no shortage of ways to get help here in Wealthy Affiliate and we'll continue to push hard in 2025 to make help and support near instant :)
Onwards and upwards for sure - we're all in your corner if you need anything, any time, ever!
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Great to hear Richard... SiteSupport has also helped me out on numerous occasions aa well!!
Enjoy the rest of your week my friend! :-)