Adding LIVE CHAT to your website
Published on December 23, 2014
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
I added the plugin "Tidio Chat" and so far, I like it. There are a number of good feelings about it such as the ability to see if someone is on your site in real time. And of course, the real time chat in itself is nice. I think this will be nice for visitors to feel they can reach you if you also happen to be online. On my side, it's kind of exciting (like a newbie) to see someone on your site. (of course, all you see is some set of id #)
You can also add an avatar of yourself and that adds a personal-friendly touch. They can see your face when they chat with you.
If you are not on line, they are able to send you an email.
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One small hassle: you have to turn ON the chat plugin manually every time if you want to stay in real time with your visitor. Otherwise the visitor will see that you are offline. To do this, you have to go into your WP dashboard and scroll down to the Tidio Chat and just click it. This opens up the chat panel...within which you do your chatting. And then just leave it on while you are on the computer. (there is a mobile app, but you guess it....paid)
One way to bypass paying for a mobile app is to access your WP dashboard via your phone or tablet and turn on the chat and just leave it on. I do this when I am working at home which is where I do most of my online work. And so, I really don't need a paid app.
FYI: you can have the chat panel on even though you exit your dashboard.
And just like most plugins, there is a free and a paid version. The free one allows for only one installation. I have 2 websites and plan to have more. It sort of works on the second site but has some limitations. It's best to just have it on the site that receives the most traffic.
Using the free version, you are limited to chatting with one person at a time. So, you have to "X" out of one person in order to chat with another. Now, this means that you must STAY in the dashboard mode. If you go online, then you become the chat person. Go back to the dashboard mode. I hope that makes sense.
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