Site Support, please take action!
Published on August 3, 2025
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
Hi Carson, Kyle and Site Support (if there is any), please respond to my issue. I opened a ticket a week ago, requesting backup data for my website's content. Carson replied super quickly (thank you) offering to use the Updraft Plus plugin. Although before this when I wanted to move any of my websites away from WA, I was provided with a file, not sure why that's changed.
Anyway the plugin worked wonderfully for every steps, except the Uploads content. I reported it back. In reply I was asked for the size of the file, which is under 150MB. I provided the information. It was a week ago. Nothing ever since. I tried to get responses with further messages. Nothing.
My membership is expiring and then I will have no access to support or anything here, so please give me access to my files or make the plugin work properly on your servers.
Thank you for your attention!
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