Why Did My Site Break?

Last Update: July 25, 2021

I bet it's safe to say that many of us have experienced a broken site. You've done everything right. You updated your plugins and WordPress when your alerted.

And then one day your site is all messed up. Queue small panic attack.

Natural, but no need to panic. 9 times out of 10 when this occurs there is a conflict with one of your plugins.

Take me for example. When WordPress made its latest core update to 5.8 my sites looked perfect on the desktop. But when you viewed it on mobile my site did not display correctly at all.

The homepage was all wonky. And on my blog, the header broke out of the confines of the theme. Plus, other things.

So of course, I had my mini panic attack. But I knew that with this latest core update one of my plugins was not playing well with WordPress.

Also, a broken site can happen when you update a plugin or install a new plugin.

To check, simply disable the plugin you just updated or installed. If the problem goes away you know it's that plugin causing the issue.

And this happens because the plugin was coded poorly to begin with. Or the plugin is coded fine, it just has not been updated by the developer and won't resolve until there is a update released.

The other way a site breaks is like what happed to me. All my plugins were up to date. It's when WordPress updated, I discovered this issue.

So now what?

Well, the solution is very simple.

The way you find out which plugin is causing the issue is to temporarily deactivate all your plugins and activate them one by one until you find the one that’s causing the issue.

For me it was my WPRocket plugin. But not the whole plugin. It was just one thing that was activated within the plugin.

So, all I had to do was contact WPRocket and they gave me the steps to check things. And what I discovered is it was a new beta feature that I had activated that was the culprit. Once I deactivated all was good.

Now I understand deactivating things can seem scary but don't worry, this is just a short term thing. You'll find it does not take long to find the issue.

Another thing you want to be sure of is that you are running the latest PHP on your site. Typically, you will get a warning in your WordPress dashboard when your PHP is out of date and needs to be updated. If you host here simply contact site support and they can update if for you.

If you're not sure what version of PHP you're running simply go to your WordPress dashboard, click on Tools, the Site Health. At the top of the page, you will see the Info tab, click that and then click the dropdown arrow beside Server.

Hope this helps

I believe in you
Leo
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Jimmyk16 Premium
Appreciate the information, Leo.

I had that issue with PHP a while back and let site support know and they checked it out and said there was no problem. This was when PHP was at 7.2.

They upgraded to 7.3 and my issue went away.

PHP is still behind..

Time for another upgrade.

Thanks..
Jimmy.
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leoemery Premium
Yeah WA is way behind. 7.4 was released in 2019
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apache1 Premium Plus
agree I have one site at 7.2 which they upgraded to73 ages ago but they told me they had no intentions to upgraded to 7.4 then
I also have another site hosted here that is still at 7.2 yes it still works fine but the issue is why can't they upgraded to 7.4 and still update as we have said here with the rest of the world.

Are they not capable to upgrade to 7.4? who knows.

In fact, this was their response when I requested both sites to be updated however only one has been upgraded to 7.3 which I guess will have to ask yet again to have the other site upgraded to 7.3

This was their response as you can see this was 11 months ago and still no update to 7.4


SiteSupport11 months ago
Hello Andrej,

Your website has already hosted on the server where we have PHP 7.3.9. It is a reliable and stable PHP version. You do not need to worry about it as your website is completely secured. You can safely ignore those warnings. Once PHP 7.4 is available, then we will update you.
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Jimmyk16 Premium
I can see that the latest version of PHP is 7.4.21 from PHP.net, Andre. A beta version of 8.1.0 is now out. If 7.4.21 is stable that is the version that should be on the Server now. Not sure why they would not implement this.

This sounds like a great question for site support.

I will ask but, I am not having issues.

I will follow up in this thread.
Jimmy.
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apache1 Premium Plus
I ask them to update one of my site from 7.2 to 7.4 they came back just now saying it is fixed and now 7.4 I refreshed and cleared cache and all else went to my site and it is still 7.2 so waiting for there response back. all my other site are still 7.3 so maybe I need to do separate requests to them as they don't seem to want to do them all at the same time.
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leoemery Premium
Go into your wordpress dashboard click on tools then site health.

Then click the info tab at the top then click the server dropdown arrow - there you can confirm if it's 7.4
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apache1 Premium Plus
Thanks one site has now been updated to 7.4 waiting for my other ones to have the same results which are still on 7.3
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apache1 Premium Plus
I just got three sites updated now to 7.4.16 waiting on one more but that is a siterubix one so I am not to fussed about that one as it is only a test site I use it for.
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Roybretton Premium Plus
Hello Andre,

Thank you for your interesting comments, it's interesting to hear other people's experiences.

I upgraded to a dedicated server probably around 18 months ago. The WA hosting seems to be reasonable, but as things were getting more technical on my websites, it was more than site support could manage. I ended up having numerous messages going backwards and forwards, a few hundred, in fact! Thankfully, the dedicated server seems to be working out well, my traffic also went up dramatically as I was restricted on the WA hosting.

This isn't a subject I have huge amounts of knowledge of, however, I am not quite sure why they don't have the latest version.

Have a great day.

Roy
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apache1 Premium Plus
Just to let you know they just updated all but my siterubix to 7.4 now after I requested them and after this post from Leo so my sites are all good with site health.
Not sure if they plan to update everyone's or on an individual request but mine are now good.

Andre
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Roybretton Premium Plus
Good morning Andre,

I hope you're doing well, thank you for your reply, it's appreciated.

That's good news, Andre, from what I understand it makes a huge difference when we have the latest version. I know a couple of years ago I requested to go onto the latest version, so maybe we need to request this feature, each time.

I still have some smaller websites hosted at Wealthy Affiliate.

Have a great day.

Roy
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apache1 Premium Plus
Hi Roy

At once stage WA didn't feel it necessary to update to 7.4 as 7.2 and7.3 were still working well and they still do.

But I have seen many ask the same question about their site health showing their websites are out of date with the PHP now fortunately WA is willing to update to the latest version which is 7.4.16 which my sites have now been updated.

Guess you can send them a ticket and request for an update.

Andre
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Jimmyk16 Premium
Word from Site support is they are doing a site PHP upgrade to the network, Andre. He will let me know when that is done. Did not say which version and did not say when.

Thanks.
Jimmy.
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apache1 Premium Plus
Ok thanks they sent me a reply saying they are upgrading my site and would let me know but I already found mine are done and no reply back as yet so I guess they are just focused on getting this done.
Just have to wait and see

andre
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Ryshtyan Premium Plus
I actually experienced this issue, especially with the pics. I noticed it had much to do with browser caches as well. I've learned the hard way that Google Chrome is the least friendly when it comes to somebody's web content (namely pictures) not perform as it should.

I experimented, learning other browsers (like Edge, Firefox and Brave) actually kept all my content (pics included) intact!

And it always boils down to the plugins! Whenever there's updates of a specific plugin, going with it may result in the breaking of another plugin because the two no longer work together.

I used to be an addicted Sims (from #1 to #4) player and noticed this exact same problem within it's game! Just like the content we come up with for our sites, so is the same with content that gets broken within that particular gaming platform!
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leoemery Premium
Plugins for me and I'm sure for many - is a love hate relationship.
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jlizjones Premium
Thanks, very helpful post. I dont panic as much now when something does go wrong, 9/10 it can be fixed, it's just frustrating when you got other things to be getting on with. One of the great things about being at WA, you can find a solution, like this blog post and support. thanks
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leoemery Premium
Agreed, and it always seems to happen when you're the busiest.
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SamiWilliams Premium
Thanks, Leo. Another's view on what is happening allows me to see that the sky really isn't falling. Sami
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apache1 Premium Plus
With PHP unfortunately WA doesn't feel the latest version 7.4 is needed not sure when they will update.
.
7.4 has been out for ages yet WA feels they don't need to be up to date as others are.

I know 7.2 and 7.3 still work fine but not sure why WA feels it is not needed.
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jlizjones Premium
Yeah, I dont know why they don't. It took ages for WA to update the version before this, but to be fair. I have never experienced any issues.
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leoemery Premium
My main big site is not hosted here so I can update things when needed. Not sure why WA is behind on this update. Heck it was rolled out in 2019.

PHP 7.4 brings lots of new features, syntax additions and fixes. Plus PHP 7.4 significantly boosts performance and improves code readability.

Maybe WA will catch up with the rest of the world in due time.
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Jimmyk16 Premium
I had an issue with 7.2 for the longest time, Andre, until they finally went to 7.3. I agree with you, 7.3 works, but why not take it to the latest level, that would implement security updates and bug fixes.

Thanks.
Jimmy.
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apache1 Premium Plus
Hopefully, they will catch up with the rest of the world and I know as we have seen with many many members particularly those new here worry about their site not being able to go to 7.4.

WA is always saying how they are able to speed up our websites and boost performance tyet they can't or won't upgrade to 7.4 which I am lost as to why.

Wa I feel they need to keep up to date and haven't been doing so with these issues.
Thank for your response appreciated.
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apache1 Premium Plus
Yes true it still works but the point is why not update to current versions regardless if 7.2 or 7.3 still function.


I just sent site support a ticket to upgrade one of my sites from 7.2 to hopefully at least 7.3 waiting for their response.

I managed to get one site now on 7.4 waiting for the other 3 sites I have
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TheCatherine Premium Plus
In the mean time they continue to rollout the myth of top hosting
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leoemery Premium
This is hosting for novice marketers. And I would say average hosting at best
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TheCatherine Premium Plus
Yes indeed
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Jimmyk16 Premium
Any suggestions, for alternative hosting, Catherine?
Leo?

Thanks.
Jimmy.
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