People Skills
Published on January 30, 2016
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
I work in an orthopedic clinic and the other day something occurred that I just can't get off my mind.
We saw a patient that has been coming to us for several months. This particular patient is known to be very demanding and in need of extra reassurance at every visit. After the patient left a coworker that was not familiar with this patient carried on and on about what a nasty person that patient was and where does he get off acting like such a #!*%?"^!
I asked my coworker "would you like to trade places with this patient?"...silence
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At that point my coworker realized that she didn't know anything about that patient, only that he was here for an office visit for joint pain. What she didn't know was that this patient has personality disorder from a severe head injury when he was younger.
The truth is that unless we have a very close personal relationship with someone we don't fully understand what is going on with the rest of their life. The crabby person you encounter may have any number of situations affecting their mood. Maybe illness involving them or someone they care for. Maybe a loss or a drastic lifestyle change, possibly an unpleasant one.
I hope the people skills I have learned from many years in the healthcare field will help me communicate better in my website and interact with the incredibly diverse population that can be reached through the internet.
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