Holy panic, Batman.I think I've been hacked!

Last Update: March 18, 2016

It's March 16th and I went from being on page 1 of the Big 3 to disappearing off the face of the internet.

Not being able to log onto my site on any device, I immediately went into panic mode thinking someone hacked into my site and stole it. I emailed a friend asking if she could access my site...nothing, zilch. It's like Table 38 never existed. In Live Chat I asked if anyone else was experiencing a problem, got no response so I submitted a support ticket and sat back and waited. My eyes filled with tears, couldn't eat dinner and just thought that the worst scenario had taken place...remember what happened to the wicked witch of the West when Dorothy spilled water on her? I thought of who I knew that may be able to tell me what happened.

By this time support responded stating my domain had expired with Namecheap on the 16th and to contact them. Shawn responded with even more help. He not only knew what happened but he told me exactly what to do to renew it and gave me a link to use. Namecheap was great and I had a support person assigned to me via their live chat.

By the time I went to bed - all was fixed and my site was back right where it belonged.

So what happened?

I've only been with WA since March 16th, 2015 so I'm still a "grasshopper"...a newbie. Shortly after purchasing my domain from Namecheap, I changed my email address to one more conducive and totally designated to my site. So, unbeknownst to me, Namecheap expiration notices went to my old email and I never received them. Hey...I'm new here, guys, and I guess I assumed that these things rolled over automatically, kind of like our monthly or annual WA fees. I'm sure all you "old timers" are smirking and rolling your eyes...and yes, I did learn a lesson. But shouldn't there be a checklist of certain things we, as newbies, need to know to maintain our sites so nothing slips through the cracks and to insure this sort of thing doesn't happen? It's very scary.

So, yesterday morning I woke up bright and early and the first thing I did was to check and make sure my site was still here and breathing...sigh of relief.

Thank you support staff and special thanks to Shawn...you're a lifesaver and I'm very appreciative.

Until next time,

Karen


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Kyle Premium Plus
If you purchase your domains at Namecheap.com, it is out of our control and we have no way to notify you about domain expiries. That is their job and unfortunately it would come down to the email address you used there as well. Whoops!

If you purchase your domains here at WA using SiteDomains they are very easy to manage and we do send out renewal notices here at WA as well as to your email so you know about any expiring domains.
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KarenDemers Premium
Can I switch my Namecheap domain to WA? If so, how?
Karen
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Kyle Premium Plus
We are pretty close to allowing for this, less than 2 weeks away and you will be able to transfer domains over from Namecheap.com to WA. ;)
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KarenDemers Premium
Fantastic! Thanks, Kyle :)
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Loes Premium
I would have panic too, and I am just like you, and forget such things easily
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KarenDemers Premium
I don't panic when I lose my keys or forget where I parked the car...this was life altering unless you know something I don't know. For example...if WA backs up our sites daily, could we bring it back up under the same domain but now purchased via WA? I wonder if that would work.
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Loes Premium
Nice thought, but I think it doesn't work that way:)
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KarenDemers Premium
Kyle says that within the next 2 weeks, we'll be able to transfer Namecheap domains over to WA. This is great news
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Loes Premium
That'll be nice! mine have to be renewed in July and September
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JudeP Premium
I'm so pleased you got it sorted out :)
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KarenDemers Premium
Thank you!
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KatieMac Premium
We have all had moments of panic I do have my sites on auto renew just in case, glad it is all working just fine have a good weekend
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KarenDemers Premium
Auto renew....that's just what I thought I had with Namecheap. I've gotta look into that. Better yet, I responded to Kyle's comment by asking if I can transfer my Namecheap domain over to WA. Waiting to hear as this would solve the problem going forward.
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KatieMac Premium
do not think we can do that as yet, however if I am going to get anymore domains will be getting it here at WA
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KarenDemers Premium
Katie...Kyle says that within the next two weeks we'll be able to transfer domains from Namecheap over to WA.
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KatieMac Premium
That is great shame I have just had to renew my domains, still next time round
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stephhill Premium
Hi Karen!

And do you know you can now also purchase your domain through WA? For your next website, you can keep that in mind. :)
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KarenDemers Premium
Yes and I'm excited about that!
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