WA Email notifications stopped for unknown reason
Last Update: Mar 25, 2018
About a week and a half ago I stopped receiving WA e-mail notifications. This was strange as I didn’t initiate a stop action. I then checked my settings on my profile page to see if the option to receive notifications was still checked and it was. I then unchecked it, rechecked it, logged out of WA and logged back in. Checked my e-mail and still no notifications.
Typed in question pertaining to this issue in the WA search box. Noticed that this has happened to several members in the past. Some members stated that the problem resolved on its own. I came across a couple of posts suggesting that you update your white list to include WA. I did this and the problem didn’t resolve. I also came across a post from Kyle pertaining to issues with Hotmail/MSM/Outlook. Here is the post if you want to check it out. My mail provider is Yahoo Mail so it really didn’t pertain to my particular situation. He did suggest to switch to Gmail as a mail provider as there had been no known issues with them.
SWITCHED MAIL PROVIDER:
I took Kyle’s suggestion to switch e-mail provider and created a new Gmail account for my WA login. Changed my e-mail address and password credentials on the WA Platform. I then checked my new email account and found that my notifications started to trickle in.
The switch was successful but another problem occurred. I went to log in to the WA Platform and was unable to do so with my new e-mail and password. I tried several times but all attempts failed.
WHAT TO DO NEXT
Contacted Site Support and explained my situation. They suggested that I select “forgot my password” on the log in page and reset my password with the new one that I created. Success, it worked!!! I now am receiving my notifications once again and also can log back in to WA.
Just posted this information for anyone who may have a similar situation in the future.
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