SSL Expired Again For WA Members Area
Updated
Kyle and Carson were both in Live Chat and Carson has renewed the SSL Certificate, it is now valid until the 8th April 2021
You might want to add this to a calendar reminder ;-)
Just a quick message to update you all.
There are a number of users who are unable to login to WA at the moment, or if you are logged in, you might be seeing an error in your browser saying that the connection is not secure.
This is due to the SSL Certificate for my.wealthyaffiliate.com expiring today (8th January 2021)
This isn't the first time, so let's hope that it gets fixed in the long run, by the technical support team setting calendar reminders to replace the SSL Certificate BEFORE it expires in the future :-)
SiteSupport and Kyle are all aware of the issue, and are working on updating it.
Once it has been updated, you will want to clear your Browser's Cache to allow it to pick up the changes.
Recent Comments
67
Hey Chrystopher; thanks for the update. I do not know the reason for the SSL to expire when it does. But I suffered greatly at each expiration. Because of that, I might not even notice the next expiration.
My experience and pain from the action cause me to conclude that it is one of the most thoughtless careless action in business. I cannot verify myself and to every time I asked Support to verify for me, as soon as they verify Google contacted me to say someone hacked into my email account and they show multiple countries from where the hacking took place and the devices used and I should change the password immediately.
Whether I changed the password or not I lost that email account for real! I lost countless hours, days weeks and months trying to get back these emails accounts without success.
All because of the areas of the business to which these accounts attached WA and otherwise. This is one big reason why I am not reaping success in WA. It will be an epistle to tell it all
DorcasW
PS When you ticket Support about issues of this nature, it is seen by blind eyes, and with all that is at stake, there is no help.
I saw the error message, telling me to go back to safety, but I just bypassed that and still carried on
Not the first time this happened
See more comments
Hi Chrystopher,
As we updated our SSL Certificate, there was a period where the new one did not take - it was sorted within a few minutes. We're working to improve the updating of our SSL certs here at WA.
Cheers,
Carson
Thank you for the update Carson, I have updated the post.
Is it possible to add these reminders to renew SSL Certificates at least 1-3 days prior to their expiry, as it then won't affect members :-)
Not telling you how to do your job, just a suggestion to reduce member impact and complaints ;-)
I experienced this earlier today. Thanks for the resolution.
Thank you so much Chrystopher!
Thanks for the update Carson. I had had this a couple of times. I also sent you a private message a couple of days ago. I know you are extremely busy and there is no need to rush to it but it was just about my subscription. I can't get it to accept payment for this month through the settings. I have tried several times. I don't want to lose access. Any advice would be much appreciated.
Thanks in advance,
Mairi Louise