Update to the Technology SNAFU
Well, we got to Best Buy today with the damaged equipment I wrote about in a prior blog, tablet and my printer, both much less than a year old and both not functional.
So What Happened?
In the words of one of New Jersey's best-known goodfellows, Tony Soprano. . .
When I buy things from Best Buy, I always ask about the guarantee. They always tell me it's 90 days replacement and then a one-year period of service. If you buy the Best Buy extended warranty, you get many more years of technobliss.
The Detail That Was Left Out
What they failed to tell me was that after the first 90 days, the Geek Squad will ONLY help you if you purchased the extended warranty. So they wouldn't help us. Told us to contact Brother and Microsoft respectively.
Meanwhile, Back At The Ranch. . .
I need a printer and I need one now. They offered to sell me an exact replacement for $99.99. I paid $59.99 for it back in February. I know about inflation, but. . . arghhhh So I got home and went cyber-searching. I can't beat that anywhere so tomorrow night, I will go back and buy a printer. If they do something with the broken one, I'll just sell it.
Am I A Happy Camper?
I wouldn't call it exactly that. Let's say I'm a wiser camper.. Now I know to always buy the @(#*$&(#@^#@*^(#@* extended warranty.
And That's The Rest Of The Story!!!
Recent Comments
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Trading standards must be different over there. If a product breaks here within 12 mths then it's up to the seller to repair or replace, it's a statutory right.
I wouldn't go back to Best Buy on principle but I hope you get what you need for a good price. I have the Canon MX340, great all round printer, cost me £45 over here but I see it's WAY more expensive in your neck of the woods.
Here, you're lucky if you get a year and then the warranty is apparently with the manufacturer after 90 days. I have no choice for technology I need now as that's the only retailer we have here. I can order from Amazon if I have a few days.
Totally understand... just went through it with a video camera at Best Buy. That's one Mickey Mouse outfit... a necessary evil in my humble opinion. Hopefully a decent competitor will come along soon! I'm really starting to love Newegg!
I used to buy everything at Circuit City instead of Best Buy, but they've been out of biz for a long time now. Again, if I need it now, Best Buy is all we've got. Hopefully, as you say, another better technology retailer will show up!
Ditto on Circuit City, I may just start going with Costco for everything! Their return policies seem to be pretty good.
This is why I build computers at the local company I work at. The customer gets a lot more warranty. 3 to 5 year manufacturer waranty and 1 year labor warranty from us.
Agreed... I started building my own PC's years ago like quite a few folks here. Building them and getting them to run is easy... it's the software that confuses the heck outta me!LOL!!!
Please, even I realize it's asking a bit much....give Microsoft & Brother HECK (not my first choice of words...lol) .... The equipment is not 'old' or 'misused'....they make such grand profits from us, they should be made to back up those quality promises they are always saying!
I thought it was too much at the time. I've never needed one before. The printer before this one, the prior model of it, lasted me for almost six years. I think it was like $100 for a 3-year warranty. :(
It usually costs about 20% of the purchase price in my experience, and then the equipment works perfectly lol.
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Wow. That's not what I hoped to hear and I know it wasn't what you wanted to hear either. I hate buying extended warranties but they do come in handy. Grrr...
Now I know. UGH