Update to the Technology SNAFU

Last Update: November 09, 2014

Well, we got to Best Buy today with the damaged equipment I wrote about in a prior blog, tablet and my printer, both much less than a year old and both not functional.

So What Happened?

In the words of one of New Jersey's best-known goodfellows, Tony Soprano. . .

When I buy things from Best Buy, I always ask about the guarantee. They always tell me it's 90 days replacement and then a one-year period of service. If you buy the Best Buy extended warranty, you get many more years of technobliss.

The Detail That Was Left Out

What they failed to tell me was that after the first 90 days, the Geek Squad will ONLY help you if you purchased the extended warranty. So they wouldn't help us. Told us to contact Brother and Microsoft respectively.

Meanwhile, Back At The Ranch. . .

I need a printer and I need one now. They offered to sell me an exact replacement for $99.99. I paid $59.99 for it back in February. I know about inflation, but. . . arghhhh So I got home and went cyber-searching. I can't beat that anywhere so tomorrow night, I will go back and buy a printer. If they do something with the broken one, I'll just sell it.

Am I A Happy Camper?

I wouldn't call it exactly that. Let's say I'm a wiser camper.. Now I know to always buy the @(#*$&(#@^#@*^(#@* extended warranty.

And That's The Rest Of The Story!!!

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This is why I build computers at the local company I work at. The customer gets a lot more warranty. 3 to 5 year manufacturer waranty and 1 year labor warranty from us.
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DoubleTap Premium
Agreed... I started building my own PC's years ago like quite a few folks here. Building them and getting them to run is easy... it's the software that confuses the heck outta me!LOL!!!
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CarlaIves Premium
That sounds fantastic!
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davyrobot Premium
Hi Carla! -

We live in the disposable age - unfortunately! :(
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CarlaIves Premium
You are so right, David!
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Funmine Premium
I stopped buying the extended warranty long ago, since nothing breaks within the coverage period. I just think it is a subtle way of extending their profit. Things are not made to last very long any more.
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CarlaIves Premium
That's why I rarely purchase it, Ade. This time, seems like I needed it. UGH
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rosieM Premium
Please, even I realize it's asking a bit much....give Microsoft & Brother HECK (not my first choice of words...lol) .... The equipment is not 'old' or 'misused'....they make such grand profits from us, they should be made to back up those quality promises they are always saying!
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CarlaIves Premium
I intend to take it up with them, Rosie. :)
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Loes Premium
Then the main question is, how much do you pay for the extended warranty?
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CarlaIves Premium
I thought it was too much at the time. I've never needed one before. The printer before this one, the prior model of it, lasted me for almost six years. I think it was like $100 for a 3-year warranty. :(
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acoolmil Premium
It usually costs about 20% of the purchase price in my experience, and then the equipment works perfectly lol.
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CarlaIves Premium
With the ones I used to purchase, that was indeed the case!
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