Well… here we are in 2018!

The part of the year where I need to constantly cross out the date and rewrite it during most of January, until the conditioning for remembering the correct year kicks in!

This seems to be a regular mental block as I have no other issues with a New Year.

In fact, at this time of the year I am usually motivated to take a fresh look at how I am managing and consequently find myself trying to ‘up’ my game.

This year I am determined to…

Make sure that I treat each of my customers as an individual with respect, dignity and actively listen to their requests and concerns.

I hope that this will ensure that they consistently hit the middle feedback button!

May 2018 be a positive and productive year for you all!

Keep smiling, Sue 😊