Whoop! 2018, A Shiny New Year!
Well… here we are in 2018!
The part of the year where I need to constantly cross out the date and rewrite it during most of January, until the conditioning for remembering the correct year kicks in!
This seems to be a regular mental block as I have no other issues with a New Year.
In fact, at this time of the year I am usually motivated to take a fresh look at how I am managing and consequently find myself trying to ‘up’ my game.
This year I am determined to…
Make sure that I treat each of my customers as an individual with respect, dignity and actively listen to their requests and concerns.
I hope that this will ensure that they consistently hit the middle feedback button!
May 2018 be a positive and productive year for you all!
Keep smiling, Sue 😊