Old area appeared like this:

New area to file a technical support ticket is on next page....

Reasons to file a support ticket are generally problems with website loading, can't log in, trouble with WordPress or FTP....etc....



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Can someone talk to support here at WA for me ? Somehow my computer dumped my windows 10 and all my training and levels are gone ? I have tried to email kyle and the support team 10 times !!! No answer ? There has to be a way to re-insert everything from WA to my computer ? I am a premium member here at WA my name is Mark Matsko The website training pages wont let me back in ?
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ericcantu Premium
What do you mean by they won't let you back in. You don't have your login? Where are you trying to get back into?
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This website at WA . I had to use a different user to get in here to get help somehow ? My levels and user and email noyhing will let me back in ? Windows 10 dropped everything here all my work as a premium user ?
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ericcantu Premium
If you've lost your login info then it's just a matter of getting it back and you'll be right back where you left off. I'm sure it's frustrating but it's a simple fix once you get it back. There are a million members here, so it can take a couple days for Kyle to respond, especially on a weekend. I'd message both him and Carson explaining your situation and you'll get your login info back. Don't worry :)
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Ok. Thank you very much.
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ericcantu Premium
Keep us all in the loop!
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sandyhutch Premium
Thanks for the information, Kim. It will really come in handy if I need help.
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kholmes Premium
No problem. :))
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Shawn Martin Premium
Nice work :) thanks! This will help many people here. :)
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kholmes Premium
Thanks Shawn. A bit basic, but its asked often. :))
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mrpeter Premium
Good work as always Kim! Nice and clear :)
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kholmes Premium
Thank you. :)) Sometimes the simple things need pointed out, I see this asked often...more so now..Lol.
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Michelle04 Premium
I'm glad you put this up Kim, many don't know where to go yet. :) Michelle
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kholmes Premium
It's a bit funny, this was going to be my first simple training a bit before they made the change, and I was not sure how the training area worked...(needed training to know how to create training...Lol) Just kidding, I figured it out when I did the Edit Media Training...
So I was glad that I waited since they made the change. :))
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armann2u Premium
may i know what for new hosting support ticket Kholmes
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kholmes Premium
If you need technical support, I am not sure if you are asking a question....:))
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