The best approach you can take when dealing with a customer is to treat that customer as though they are your last one. By taking this approach, you will approach this customer with a more positive mindset, be more diligent with your help, and you won't seem as though you "auto responsing" your customers.
Dealing With Unhappy Customers
If someone comes up to you and says, "I am unhappy with your product or service!", the easiest thing to do is take it personally and fire back. Don't do this.
Instead, develop an understanding why the person is unhappy, and work with them to resolve the problem. Often times this will create a solid relationship with you and the customer and it will show that you are not here to just make money, you really care about others. This will go a long way for you in business. Another important thing to consider when dealing with unhappy people, you will learn exactly why they are unhappy and likely be able to improve your offering. This will further increase your business.
Dealing With Happy Customers
Conversely, if someone contacts you to let you know that they are happy with your service, this is another opportune time to build a relationship. Many times when someone says "Thank You" it is easy to simply accept their nice words and not reply to them. However, I believe that everyone who contacts you deserves a response, so write back regardless of whether the person is asking for something, or simply saying hello. It's amazing how much your business can grow by interacting with your customers and offering support on all levels. You can use a "Thank You" email as a platform to offer further support, or to simply touch base. People like to deal with REAL people, and in the online "world", personalization and human interaction is frequently overlooked.
Hope you feel informed on how you can better serve and communicate with your customers. You are competing with a lot of businesses in the online world and a very easy way to push yourself ahead of the competition is through GREAT customer service.
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I have tried using the forum and keep getting "error on page" when posting my comments and questions. Not happy at all!! Your custumer service hype is turning out to be a lot of $%#&@. NEED HELP AS A NEWBIE!! Make your promises honorable!! I payed my money and trusted your program was the best, as you promised. i AM A MAN OF MY WORD...ARE YOU?
I have tried using the forum and keep getting "error on page" when posting my comments and questions. Not happy at all!! Your custumer service hype is turning out to be a lot of $%#&@. NEED HELP AS A NEWBIE!! Make your promises honorable!! I payed my money and trusted your program was the best, as you promised. i AM A MAN OF MY WORD...ARE YOU?
A portion of my customer service training (many years ago) taught me the importance of always using the "person, business, person" technique to enter and exit each customer interaction.
How valuable it is for one's business to treat every customer first as an individual "person", discuss "business" in the middle of the interaction, then last but certainly not least ... exit on another "personal" level. Customers LOVE it!
A portion of my customer service training (many years ago) taught me the importance of always using the "person, business, person" technique to enter and exit each customer interaction.
How valuable it is for one's business to treat every customer first as an individual "person", discuss "business" in the middle of the interaction, then last but certainly not least ... exit on another "personal" level. Customers LOVE it!
