Fraud Alert from iolo / System Mechanic

byRebeccaAnne

465 followers

11 years ago

When I woke up this morning the following message was in my in box. I thought I would pass it on the rest of you in case any of you also use iolo's services. Phishers are getting more and more brazen and it seems these attacks are popping up everywhere.

here is the Email they sent me

It has come to our attention that entities with no affiliation to iolo technologies, representing themselves as "System Mechanic," have been contacting both iolo customers and members of the general public claiming that they have been alerted to computer "errors," "trouble signals," "malware," and possibly other system failures in the call recipient's computer.

These fraudulent entities, under the guise of offering technical support service to remediate such problems, attempt to gain access to the call recipient's computer by directing the call recipient to log into a website or giving them permission to access the recipient's computer through a remote desktop session. The fraudulent caller may begin by sharing some basic information, such as your name, email address or phone number, in order to appear as a legitimate iolo representative.

iolo does offer a support service, iolo Premium Services or "iPS," which offers expert help for computer, printer, smartphone or other digital devices. iPS representatives would not call a consumer to sell services based on "alerts" generated by iolo software products or an individual's computer in general. iolo Premium Service representatives always identify themselves as such and only contact individuals who have previously signed up for iPS.

iolo technologies, maker of System Mechanic, does not make unsolicited calls to our customers, and we do not monitor or have the capability to monitor the PCs of consumers who have installed the iolo software.

If someone claiming to be from "iolo" or "System Mechanic" contacts you regarding alerts or messages from the product do not provide any information and contact iolo to verify.

Sincerely,
iolo technologies