I think the problem is they employ people in poorly paid parts of the world to keep costs down, and more profit for themselves of course.

Sometimes we can't figure why they can't understand what to us is black and white but the truth is they just can't. Many do not speak English as their first language and are just reading from a set of guidelines on a screen. Ebay, Amazon, the mobile phone networks etc, they all do this.

Lots of traps for the unwary (or the gullible and trusting, like me) out there Jenn! I hope that you can get your matters resolved as well. As always, it's a matter of "Buyer Beware!"
:) george

Thanks, Gary - I'll have a go at doing that forthwith!
:) george

You'll have to get a chargeback through your bank. Paypal won't come to the party. They don't get involved on 'intangible' items. I too have had this problem in the past. Don't even mention it to Paypal though as if you do, and they say they can't help, which they will, you will then breach their terms and conditions getting the chargeback through your bank ,and possible risk losing your Paypal account. I've been through all this before. It's not fun. Just go straight to your bank and don't even mention it to Paypal. My bank advised this when it happened to me. I just had to wear it or risk losing my Paypal account because I informed them first.

Yep, as I mentioned the chargeback has to be done through your bank. This is a separate option to declaring non-delivery trough Paypal though, and is a useful backup method if claiming via Paypal doesn't work.

The Paypal option DOES work though as a rule. A variation of it is a great tool for beating the scammers who claim non-delivery on ebay. PM me if anybody wants to know how that works.

That's because you have gone about it the wrong way. I have over 8 years' Paypal experience, I know what I am taking about and have done this many times.

My initial post is perhaps a little misleading. I'm sorry, I probably didn't make it too clear. If you are claiming via Paypal, you need to report it as a transaction you didn't authorize. If claiming through your bank, claim for an item not received.

Sorry I only have 9 :P

So what happens when the seller provides an e-mail proving you did authorise it?

You get done for fraud and your account gets cancelled.., right?

I say 8, I've probably got 10 or more but I'm not playing one-upmanship here (I'm leaving WA next month anyway), I'm trying to help George.

If your claim is denied it's denied, they won't shut your account down unless you have other issues or a lot of dodgy transactions going through on a regular basis. Paypal are in the business of money and they want yours.

As I said I have done this many times with no problems. Proof of sending an email isn't proof that you received anything, and most Paypal claims are based on final proof.

Cute, sounds like you are. I could say 10 too, probably more like 12 considering I was 18 when I set up my first Pay pal account and I am almost 31... but I was just having a laugh - thats what this symbol means (:P)

Actually Paypal would not even need to get an e-mail from the seller. Paypal sent me the invoice on behalf of the seller, and I paid it. They KNOW I authorised the transaction.

There would be a digital trail a mile long.

You aren't helping George if what you are saying is incorrect. The e-mail I have provided is pretty clear that they don't do refunds on intangible items.

He needs to get it done through his bank and play dumb if Paypal hits him up about it.

You said in your original post that it would be EASIER to do it through Paypal, you even retracted that later by saying you mis-wrote it, but now you disagree?

Yes Paypal cares about money, but in this case the other party is probably spending a little more than me. Like hundreds of thousands as opposed to tens of thousands...

I'm not sure why you keep bringing up all over Wealthy Affiliate that you are leaving... what are you trying to achieve in telling us this?

You didn't "pay it", it was taken from your account. It's not the same thing. You are perfectly entitled to dispute a transaction, that's why the facility is there.

There is a long history of fraudulent transactions where a seller sells you a digital product via an ongoing monthly subscription, for Wordpress plugins for example, and then takes much larger amounts from your Paypal account at a later date, that's why the ability to dispute these things exists in the first place.

The reason it works is because Paypal get millions of claims worldwide every single day - do you really think they send much time investigating every single one? In the vast majority of cases they will side with the buyer every single time because they do not want to gain a bad reputation as a payment portal.

Corey, I am not disputing that you have not been successful, I am trying to explain that it is possible and I have had an awful lot of success with this when claiming my money back against scammy programs.

You are not going about it the right way. For a start your first message indicated that you filed a "Seriously Not As Described" (SNAD) dispute which is absolutely not what I advised.

If you don't want to accept this that's fine, maybe the rules are different in your part of the world due to localized legislation but I have obviously had considerably better success than you have.

I accept that. George is in my part of the world though... well more so than yours. I hope he has better luck than I. I dealt with Paypal NZ, I assume he will deal with Paypal Australia, and you would have been dealing with Paypal... UK?

Yes, but the thing to remember with Paypal is they are very buyer-centric. They have proved this just recently by extending the amount of time a buyer has to claim (in the UK, not sure about everywhere else) from 45 days to a whopping 180 days. I think that comes into effect one day this week.

Believe me, I know how bad it is. In a previous 2 and a half year spell selling on ebay I had the equivalent of almost US $10,000 in chargebacks and claims over the period. Buyers sending back empty boxes, to claiming they had not authorized transactions, you name it, I've seen the lot. They side with the buyer almost every single time no matter what the circumstances, so buyers perceive them as a very safe place to buy, but it's a completely different story for sellers.

In fact this is THE main reason that I am keen to get away from ebay and at the moment I'm trying to only sell as much as I need to get by while I develop my website, simply because I've had enough of it.

However I have had great success in claiming for unauthorized transactions against scammy programs. I know others on here have too. In the UK, Paypal has an "I did not authorise this transaction" button and you simply proceed with that option. It will work against big, well known companies too as Paypal want to think they are more important than the other big company, I've been told that "straight from the horses mouth" by one of the directors.

Yeah. I think the biggest issue here is that it was an intangible item as opposed to something tangible. I have received charge-backs too for tangible items not arriving, or arriving destroyed. I got my money back every time. That is the only reason I gave them the benefit of the doubt and followed their process.

I actually phoned them and told them. They told me to go through the process I did, told me to file it under the category I did. It didn't make any sense to me either.

I think the second biggest issue here is they were just too damn stupid to understand the situation.

The women on the phone sounded like she was going to have a brain hemorrhage trying to grasp what I was telling her.

Anyway I jumped through their hoops and they !@#% on me this time around, big time.