digital processes

Business cycles transform to new dimensions in the new digital era. You hear a lot about digital as research into business processes intensifies. When you consider the above model, there is only one logical alignment to make. Renew, to venture on a new endeavor. Act to strategize and plan a solution. Run the necessary process to provide a needed solution

The break point is at the bottom. Everything begins and ends with the customer. The culture, strategy and production are readying processes. The End goal as in all our business processes is customer service. Finally, deliver and serve the carefully worked and refined solution to the customer.

An examination of the model spells out the specific needs and element involved. E-signatures, automated checking and payment processes and a digital meshing of the process are all necessary.

A perfect example involves the processes of check issuance with my credit union. Checks at one point required mailing address, telephone number and other data to process. That data has now had to come off the checks. A new provider is now providing watered down basic checks with just plain routing and transit number. All this is due to fraudulent action and spamming. The only good thing about it, is there is no charge as a result of the diluted tagged amenities of information

Of course at this point need evolves to new ventures or refinements of processes already undertaken. As in most intelligent business models, the process is not flat. Realistic experience builds upon itself and becomes an outward moving spiral.

It may come as a surprise the appending of social media as an update to digitalization. However, in retrospect these social directions update customer needs in the same manner as CD Roms and cameras.

The coming wave of augmented reality and artificial intelligence will create a greater ground swell. As these and other processes are digitized, new processes will arise. There is a move afoot to bundle apps into working processes, whereas now they have to be added separately.

We will need to be aware in everything the customer interfaces with the customer. We need to follow Jay's lead on user experience and readiness as we push boldly forward into the 2020's!