When is it ok to not be professional?
During the early days of panic buying or stocking up just before COVID-19 lockdown acts were put in place, some people had the notion to buy in bulk the most sort after items. They had the intention to profit off of others misfortunes.
Hysteria, mass hysteria! Red alert is the colour of panic, elevated to the point of static.
A few things happened here:
- They tried to sell these products online for a profit
- The government decided to fine people who sold these items online
- Online markets like eBay and Amazon shut down accounts of people selling these items
- These people were left with excess products that they no longer required.
So what were they to do?
Hold on to the products or return the unneeded items back to the shops to get a refund.
Move everything into the underground as mass confusion is all the new rage!
Now did the supermarkets take these refunds back? who knows, maybe some?
However, there was at least one store manager who refused to take the products back. Told the customer in his own words - it is not going to happen and gave him the one-finger-salute. And now they are left with an abundance of items they no longer require.
Mayday, this is not a test, I'm in the year of 2020, is this the era of unrest?
Now, this would normally be classed as unprofessional conduct, or at least inappropriate behaviour, and maybe even been reprimanded for his efforts. But was it called for, did he do the right thing? The consensus over here is that he did and earned some respect from the community for it.
So is there a time and place to be unprofessional in a professional based business?
Recent Comments
3
I tentatively agree, but the old mantra always was, "the customer is ALWAYS right" (I've always added the caveat though--"except when they are NOT!)
Jeff
We always have to move with the times, sometimes old mantras need to change as well.
Very true, indeed!