Should be here:

https://my.jaaxy.com/upgrade

Did you physically create the account by putting in your email or did you sign up by selecting the word that says "sign up with Google"?

For some reason, I noticed that if you sign up using the options of "signing up with Google" or sign in with Facebook and so on, you will always have to use that option.


You can also just hit the option of forgot password and Canva will send you an email to reset your password.

I have been using canvas for over 2 years and the only time I've had problems with signing in is when I don't use the same method that I used to sign up with the account which is signing in automatically with my Google.

You can also reach out to Canva happiness team, it's near the bottom of the login page. You will select "report an issue" and someone from their customer support should be able to help...

How you create your account? If no, create one. In case of your password, reset your password. Otherwise delete the app and download again.