About JackyJackson
Rank 14659
70 followers Joined July 2021
i'm 68 years old, retired just learning about computers(yes I only started using a computer last year) and wanted to see if I could make

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asked in
Everything Wordpress
Updated

Does anyone know why theStart Customizing area on a new GeneratePress Premiu site won't work after activation?
When I press the Open options buttons on Site Identity, Color

Hi Abie
Thanks I've got a support ticket open with GeneratePress right now to see what they can tell me.

That's awesome, hope you got figured out.

Hi

It this persists you may want to submit a ticket to site support

https://my.wealthyaffiliate.com/websites/support

Hope you are able figure it out sooner.

Hi Phil
That didn't do any good. I even cleared the cache while it was shut down. I think i'll open a ticket with GeneratePress instead of sitesupport, after all it is their program. thanks for the advice.
Jacky

if you are using the free version of gp then how much support can you expect to get...
if you were premium hten yes definitely you wil lhave support...
but this maybe a problem with the installation of wordpress...which gp supportcannot help you with...or a problem with a plugin...which gp cannot help you with...
so for me sitesupport is the first port of call if i cannot solve it with a google search...
i really hope you get it sorted
phil
sitesupport will be back to you within an hour....

Hi Phil
I will try logging out and then back in. Thanks I'll get back to you and let you know if that works.
Jacky

it sounds like there is a glitch in the system...
maybe close the site and try logging in again...
if that doesn't work then open a ticket with sitesupport for them to have a look
click on help at the top and select sitesupport...
i hope you manage to get it sorted
phil

See more comments

Why isnt start customizing on generatepress premium workin?

Why isnt start customizing on generatepress premium workin?

asked in
Everything Wordpress
Updated

Does anyone know why theStart Customizing area on a new GeneratePress Premiu site won't work after activation?
When I press the Open options buttons on Site Identity, Color

Hi Abie
Thanks I've got a support ticket open with GeneratePress right now to see what they can tell me.

That's awesome, hope you got figured out.

Hi

It this persists you may want to submit a ticket to site support

https://my.wealthyaffiliate.com/websites/support

Hope you are able figure it out sooner.

Hi Phil
That didn't do any good. I even cleared the cache while it was shut down. I think i'll open a ticket with GeneratePress instead of sitesupport, after all it is their program. thanks for the advice.
Jacky

if you are using the free version of gp then how much support can you expect to get...
if you were premium hten yes definitely you wil lhave support...
but this maybe a problem with the installation of wordpress...which gp supportcannot help you with...or a problem with a plugin...which gp cannot help you with...
so for me sitesupport is the first port of call if i cannot solve it with a google search...
i really hope you get it sorted
phil
sitesupport will be back to you within an hour....

Hi Phil
I will try logging out and then back in. Thanks I'll get back to you and let you know if that works.
Jacky

it sounds like there is a glitch in the system...
maybe close the site and try logging in again...
if that doesn't work then open a ticket with sitesupport for them to have a look
click on help at the top and select sitesupport...
i hope you manage to get it sorted
phil

See more comments

Login
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4-Steps to Success Class
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One Profit Ready Website
icon
Market Research & Analysis Tools
icon
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icon
Core “Business Start Up” Training