The Angst About Comments
Kia Ora from New Zealand
I have only been with WA now for 47 days, but I am somewhat dismayed about how regularly I have seen this subject come up, usually initiated by pretty angry people.
I am equally dismayed about how people are getting two issues confused, particularly when I think we are all missing the fundamental issue.
There is a process for both receiving and offering comments, as there is for feedback, similarly in both directions. Both of these are incentivised and this has its pros and cons, but it is not the process that is failing.
The first thing that occurs to me is that everyone needs to recognise the difference between comments and feedback, because I have received both under the guise of the other several times in the last 47 days. I suggest that this is not only irritating but more importantly it is disrespectful. (and I will return to that shortly)
This is the real issue; we can argue about the process all day long but the process will not change behaviours.
One of the things that attracted me to this platform and one of the things that continues to bring me joy on a daily basis is just how neat the people are and how willing people are to help each other.
But for some reason when it comes to comments and feedback exchange there seem to be a significant number of us who are disrespecting our colleagues and friends here at WA.
This does not make me angry so much as It make me quite sad as we are letting down ourselves and our collective brand when this happens. It causes those who care (and we should all care) distress and work.
So by way of an appeal let's just live with the process, because any process will have advantages and disadvantages.
But having agreed that, how about each and every one of us thinks very carefully before we submit feedback or comments and say to ourselves first, "am I responding with feedback or comment?" and then "am I doing justice to the request made of me?".
What is really easy is to look at the subject and if you are not moved or interested enough to do a good job for your WA colleague then just walk away, leave it alone.
This may help:
- Make sure you are replying as required that is to a comment or feedback
- Don't write anything until you visit the website or post and you actually read it.
- Look to see what kind of comment or feedback has been asked for
- When you pen your feedback or comment, put yourself in the other persons shoes and think respectfully about the quality and time you apply.
- Check your own work before you publish the comment or feedback
So how about we think about our behaviours, sharpen up our professional approach and attitude, and we consciously do a good job for each other.
It's an oldie but its a goody........
Let's treat others as we ourselves would would wish to be treated by others.