Hi, I have been very pleased with the premium membership. There seems to always be someone in the Chat Room to help and I find it quicker than a help desk type set up.
There is also the forum and you can PM someone. I have found the training to be great and yes the videos do walk you thru building a website. + with all the training provided by everyone , as long as I follow the steps and take action. You can learn as much as you want.
Now that's just me.
All the best to you and yours and take care

Hey Scott.

Live Chat is a source of instant help, it's open 24/7-365. There's usually one of us Eurotrash contingent about when the Canadians are drawing Zzz's. If you want multiple or "considered" opinions, then do what you've done here and blog your questions. :)

Yes, the videos walk you through every step. There are numerous ones available to non-premium members as well. Just do a search in the toolbar at the top of the screen.

I subscribe yearly, I did so after my first month. There wasn't a trial back then, you had to splash-the-cash before you could get through the door. The Black Friday promo is a discount on the normal annual sub.

There's no upsell after you've joined. WAU "premium" includes everything except the cost of registering your own domain names. Oh, apart from "Jaaxy", which I still believe is a government plot to keep us glued to our screens for the rest of our lives. :(

Hope this helps.

Rich.