A New Spin on Live Help at WA!
Hi Everyone,
We have just rolled out an update to one of the most widely used aspects of Wealthy Affiliate and we're really excited about it. Live Chat has been updated, improved, and redesigned to make it more accessible, more compatible with mobile, and offer an overall a better experience!
Accessible from Everywhere!
Live chat is now available in a pop-out from the main menu.
This makes it easy to stay involved in chat while working on your training, websites, or other aspects within WA! Just click on the Live Chat button and you can open and close the chat pop-out from the side. Click the Live Chat button again to hide, or click the "minus" icon in the top right hand side.
We've also given Live chat a memory. This means that you can start typing a message and stop before sending it and we will remember what you typed. Whether you go to another page in WA, or turn your computer off, or move to your mobile device, your unsent message will remain there for you so that you can finish it off.
This is a feature that I will make a lot of use of because I frequently browse to pages to find training so that I can give a link to folks in live chat. Now I won't have to worry about losing what I've already typed.
Designed for Mobile
One of our focuses was to offer a better Live Chat experience on mobile devices. On iPhone, iPad, or other mobile devices you now have a clutter free experience that just works!
Accessing the mobile version of Live Chat on your mobile device is easy and can be accessed in two ways.
1 - Click the "Open" link from the dashboard chat which will open the Live Chat in a mobile friendly window.
2 - Click the "Live Chat" button from the main menu, and within the pop-out click the "Expand" link. This will also open the mobile friendly window.
Of course, if you're on a non-mobile device and want to focus on the live chat, you can open it in the same ways as mentioned above and see a full screen live chat, distraction free.
With this update to Live Chat we've made some subtle updates, along with some important improvements that we think will make getting help and communicating with others a much better experience!
So, give Live Chat a try by clicking the "Live Chat" button in the main menu. Try it on your computer or mobile device and see how you like it! We would love to hear what you think.
Have a great day!
Carson
Recent Comments
90
Hey Terry, we will NEVER EVER stop improving WA, offering new things, and working to make the experience better. We want everyone to be able to build an online business, get help when they need it, and achieve every one of their goals!
Lots more to come :)
Very cool! Quite honestly, I have vision issues so mobile has been really hard to see. Am looking forward to this a whole bunch!
Very cool! One thing I've noticed when trying to use WA on my phone is that everything is so tiny, I have to zoom - and when I do that, and click notifications, 2/3 of that notification list is off screen, and I can't read it. If I unzoom then I still can't read it. I'm sure it would be much more work than this statement will sound but, I wish the notifications were centered on the screen when being viewed on mobile.
Or, that there were an official app for WA. (Rather than the one I found on Google Play that has a big warning disclaimer stating it is in no way endorsed by Wealthy Affiliate- which makes me Not want to give it my membership login info, and also has mobile banner ads for other things that don't pertain to WA)
:-)
Hey Carson, I tried it, it was fun, but nobody wanted to live chat with me. Lol. Thanks for the info! :))) Oh by they way forgot to add, Tell cutie Kia I said Hi, He's so cute with his full head of hair. :))
I agree Forrest, it was one of our intentions to make live chat more accessible from everywhere within WA. I'm glad that you agree it's easier!
Thanks for the feedback.
yw Carson but I was just thinking it would be even better if we could drag the chat box around to position it where we want on our screen
Thanks for the message George! We are always hard at work on many projects to improve the community and stay well in front of the "pack". I hope that you'll like the updates to Live Chat as you use it going forward.
Carson
See more comments
Awesome! I like this!!!