I win, you win, everbody wins

bycarltorro

106 followers

12 years ago

Some time ago I said when I have my meals I am watching TV, and I watch whatever thing apart news. Because when I am having my meals I want to be relaxed. At middays, when I have my lunch I watch a TV show called, in Spanish translation, "La Casa de Empeños" (when in reality in original version it's "Pawn Stars").
I like this TV show because it shows the operations or working of a familiar business, buy-sell of old or ancient stuffs. The main characters, the grandfather, the father, the son and a son's friend, are managing this business. Watching this TV show I have fun, I learn something and I take some good model.
On one hand I learn something about History. Clients come to sell stuffs and in this process you are knowing information about each object, about its features and its context. Pretty funny. For example today a client has appeared to sell a cowboy's gear that had belonged to a Hollywood's star. The loop (the rope to catch beasts like cows or horses) had been used in the president Eisenhower's ceremony. In the ceremony the cowboy kidding threw the loop on the president and the security team turned crazy.
On another hand also I like the business style of this business This is a familiar business where they work, as I've said, the granddad, the dad, the son and the son's friend. Sometimes it seems that they are angry each other. Here maybe there is that point around not mix family in business. Why not? In general things are going OK for them and they have fun. I like the good trust among them. Always they give support each other and in front of the problems they put good measures of humor. Great.
Besides also I like other thing, I like the business style that they used. When they receive a client and they bargain, they treat the client with sincere education, with good manners, looking at face, listening to with attention (for basic education and also to detect some trap on the client and his product).
When they are not certain about authenticity or the value of some object, they ask for some expert colleague to help about the doubts. In this case there is a scene with three sides, the main characters of this business, the client and the expert. All of them talk seriously and honestly. The expert opines about the product openly and he says the price that the objects seem to have it. From this point there is an offer to the client, considering honestly the value given by the expert, and here there is a frank and open negotiation. The deal will be OK or not or they won't arrive to a final accord, but always there is a true greeting with hands.
Maybe this question that I comment about it is not very important. In any case personally I will run my own business like that. With trust, with humor if it can be possible, with honesty always, searching a formula "win-win" = "I win, you win", mutually of profit, for the business and for the client. I think this formula is right and it overcomes this other one "I win, fuck you". If you treat well your client, if you permit him participate of this formula, "win-win, both win", you gain the client's trust and your business will thank you that. And maybe, very more important, your awareness also will thank you that.