So someone made a mistake.
A few months ago I started a website call consumerfightback.info. I started it because a situation that I had with a company back in 2008. Much of the content was actually written back then but I was afraid to put it on the Internet due to liability issues. After thinking about for a long time as well as watching my local news I became inspired and I put it up. I give people the tools to fight back against bad companies doing bad business. I teach them how to use these tools and when to use them. I used my situation to create a case study so that they can see what I did. Yes, I won my case and got all my money back plus all the expenses that I spent.
Today I saw something that as a consumer I felt was very wrong. The following is that story and will be used as a case study on my website as well.
Today I had an embarrassing experience with a bank and it wasn't their fault, it was my boss. While I do understand her problem and why she acted the way she did, I would have done it very differently. The problem was that the bank did a charge back because they thought that there was a deposit transaction error on our part. We had our receipt which clearly shows that there was no error. When the problem was presented to a banking administrator she said that see would investigate the problem and get back to my boss.
The problem started when my boss started threatening the banker with calling their district manager and closing the accounts. This was not necessary at this time. Look, big companies are going to make mistakes but it is not necessary to threaten them especially when you are just starting to present your problem. Try being at least civil at first, try to get them on your side by just being nice.
Explain your problem and then let them do their investigation and come to their solutions. You will get better results with honey rather than using vinegar. If they do not come to a satisfactory solution for you then you should pull out the stops and go on the offensive. However, start out slow and use your bullets sparingly.
Try to put yourself in their shoes; they do have policies and procedure in place that they have to follow. Let them do their job, they will appreciate your cooperation and do a better job for you. If they don’t then you can let them know you are not happy and what you will do to get satisfaction. Just do not start out like a bear after pray. Being mean to them is not going to help you get a resolution that both parties can accept. Being nice can make a friend so that in the future if another problem should arise you will have somewhere to go to get help.
Well the problem was resolved and the bank admitted their mistake and made the necessary corrections. The point is you do not have to be mean to get something done. People are people and mistakes will happen, save your life by not raising your blood pressure and making someone else miserable.
Thanks and have a great day!
Bob
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It's always a good idea to start out with benefit of doubt, I agree in giving people to operate in their own ecpertise. I found by tearing people like they are the experts in the circumstance and I'm not, I tell them I will rely on them to help solve the problem. This always works because it shows respect. Treating others like you would like to be treated goes a very long way for the good of most.