Mobile woes
Published on February 15, 2020
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
I know it has been a while since my last blog here at WA but I have had an experience that got my hopping mad and thinking at the same time. Yesterday I woke up as usual and tried to turn my mobile on, after charging overnight to find it had gone to the great mobile phone in the sky. No biggie as it was still in warranty but this is the beginning of the story.
Let us go back two weeks where after a hard day blogging I decided to watch a YouTube on my phone and you guess it, it decided to kick the bucket. No problem as it was only 7 months on the guarantee, so I got a like for like replacement.
What got me mad is that the same make of phone, the replacement developed the same problem within two weeks. Imagine having a phone for two weeks and to find it develop the same problem, you would be livid. To have 2 phones fail on you within 7 months sound like to me a manufacturing problem, as what are the odds of lightening striking twice in quick succession.
Yesterday I went back to the store with faulty phone in one hand, receipt in other to get a replacement. Obviously I did not want an identical phone, who in the right mind would and so I asked for a free upgrade, after all it was problem caused by their faulty equipment. Manager was asked and I have to pay the difference between the new phone price and the old one.
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I found this to be outrageous, after been let down twice you expect me to pay extra. What happen to pleasing a customer by making a small gesture to compensate for time lost and all the hassle caused. So I paid stating that it is under duress and got my phone.
Went home and telephoned the head office and not totally unexpectedly they refused to reimburse me the extra cost I have occurred but I will not be defeated. I will write a letter to the CEO stating my case, telling him to deal with it and not customer disservice as I call it. I still have hope as it has worked in the past. I have Yorkshire grit.
Why has this got me thinking?
Often we review products and in the long term we do not know how the product will turn out. What if the product you reviewed in such glowing terms, turn out to be a total disaster. How do you think you will cope? How do you turn a negative around?
Keep smiling, keep shining and deal with every day problems using baby steps.
Thanks
Antonio
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