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Hi Wealthy affiliate Support team, I have received an email yesterday informing, "Oops, your payment failed" Whereas my current payment has not been due yet and it would be lef
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Membership payment failed before due?
Hi Wealthy affiliate Support team, I have received an email yesterday informing, "Oops, your payment failed" Whereas my current payment has not been due yet and it would be lef
Hi Shirian,
For billing, just make are your payment source is up to date.
- profile picture.
- account settings.
- update payment source.
If your payment didn't go through, WA will attempt to recharge your pay ment source.
Any problems,
https://www.wealthyaffiliate.com/contact
Select billing from the drop down category menu.
Hi Alex,
Thanks for the message. I actually was going to put PM to site support directly but since I was away for a while I ended up to cite it out my issue in community. any way! I really appreciate for the link and I will give it a try.
Best warms
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I bought a domain name through WA yesterday, Then all process was fine and got congrats registration message as well,I have even chosen a "Theme" for my website waiting for all
For DNS issues, the best option is to log a ticket and wait for help. They act really quickly! Best of luck
Hi Walter,Thank yous for message. My problem is far superior than DNS! I'd bought a new domain from Wa platform,payment also made complete and registration has been confirmed at first ,but later on PayPal sent me an E-mail said WA refund your money back. I have no idea why WA did so
Ok, that s weird, I bought 2 domains here, and so far so good. Try contact Kyle or Carson, maybe in the help section you can log on a ticket explaining your issue. Obviously there has been an error between WA and Paypal. Best of luck!
Hi Shirian
I saw a similar problem a short while ago and this is part of the excerpt of the reply Kyle gave, hope it helps:
(some details have been deleted to maintain privacy)
******************************************************************************
The following domain that you have created a profile for at Wealthy Affiliate does not have DNS set up.
e. g. "yourdomain.com"
This means that your domain is not using the webspace and we will be removing the webspace in 10 days. This will also remove the domain from your domains list.
If you wish to use the hosting at Wealthy Affiliate for "yourdomain.com", then all you need to do is point the DNS to WA hosting servers by editing the DNS/NameServer options on your domain registrar (where you purchased the domain).
Here is a tutorial on how to point your Domain to WA Hosting Servers if you need a hand with this:
WA Hosting - Setting Up Your Domain DNS
The Wealthy Affiliate Nameservers are as follows:
Primary Nameserver: ns1.mywahosting.com
Secondary Nameserver: ns2.mywahosting.com
If you do not own or plan on hosting "yourdomain.com" using our state-of-the-art hosting at Wealthy Affiliate, no action is necessary on your part. You can re-create the domain profile at any time in the future after we have removed it.
If you have any questions about your domains, please just pop into Wealthy Affiliate and someone will be more than happy to help!
Cheers,
Kyle & Carson
Co-founders of Wealthy Affiliate
www.wealthyaffiliate.com
**********************************************************************************
Hi TopAchiever, Thanks for Well-detailed message. The problem is that I bought domain from WA including hosting, How do I set up 'DNS' Without my purchasing dom registration confirmation then!? I was going to have both domain and server at the same place like WA, But it seemed WA rejected my buying domain wich was available tough . I will let you know if I sort it out. Thanks for heads off !
Shirian
@Shirian - have you submitted a support ticket?
If so, just follow up with another to ask if they are making progress with your query.
I would send a PM to Kyle and Carson and see what response you get that way.
...and send another Support Ticket updating them that nothing has changed, please can they assist.
Oh Thanks man, I am not complaining at all, I just would like to know what problem caused this happened, I can wait. I really appreciated. All blussing
Hi Shirian, have purchased a domain name through WA, was straight forward. I hope you get it sorted, watching with interest. I thnk only .com .net and .org are supported here.
Hi Alex, Yes I did purchase .com either and was straight forward like you said .but no idea why WA has been refunded without any explanation. beside from that in respond to my question, support team said there is not any problem with your hosting .
have not yet purchased a domain from WA is it possible the name is no longer available normally support are quick to respond, this is something for support when you find out it would be good to know
Thanks for response Katie, When I have done payment , everything was normal and registration also was successful. Yes , I sent a message to support but situation is same
hopefully you will hear back soon, Kyle always gets back to you it sometimes it can take a day or two, with it being quite a new feature there are bound to be teething problems
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Do you have wa domain registration rejection experience?
I bought a domain name through WA yesterday, Then all process was fine and got congrats registration message as well,I have even chosen a "Theme" for my website waiting for all
For DNS issues, the best option is to log a ticket and wait for help. They act really quickly! Best of luck
Hi Walter,Thank yous for message. My problem is far superior than DNS! I'd bought a new domain from Wa platform,payment also made complete and registration has been confirmed at first ,but later on PayPal sent me an E-mail said WA refund your money back. I have no idea why WA did so
Ok, that s weird, I bought 2 domains here, and so far so good. Try contact Kyle or Carson, maybe in the help section you can log on a ticket explaining your issue. Obviously there has been an error between WA and Paypal. Best of luck!
Hi Shirian
I saw a similar problem a short while ago and this is part of the excerpt of the reply Kyle gave, hope it helps:
(some details have been deleted to maintain privacy)
******************************************************************************
The following domain that you have created a profile for at Wealthy Affiliate does not have DNS set up.
e. g. "yourdomain.com"
This means that your domain is not using the webspace and we will be removing the webspace in 10 days. This will also remove the domain from your domains list.
If you wish to use the hosting at Wealthy Affiliate for "yourdomain.com", then all you need to do is point the DNS to WA hosting servers by editing the DNS/NameServer options on your domain registrar (where you purchased the domain).
Here is a tutorial on how to point your Domain to WA Hosting Servers if you need a hand with this:
WA Hosting - Setting Up Your Domain DNS
The Wealthy Affiliate Nameservers are as follows:
Primary Nameserver: ns1.mywahosting.com
Secondary Nameserver: ns2.mywahosting.com
If you do not own or plan on hosting "yourdomain.com" using our state-of-the-art hosting at Wealthy Affiliate, no action is necessary on your part. You can re-create the domain profile at any time in the future after we have removed it.
If you have any questions about your domains, please just pop into Wealthy Affiliate and someone will be more than happy to help!
Cheers,
Kyle & Carson
Co-founders of Wealthy Affiliate
www.wealthyaffiliate.com
**********************************************************************************
Hi TopAchiever, Thanks for Well-detailed message. The problem is that I bought domain from WA including hosting, How do I set up 'DNS' Without my purchasing dom registration confirmation then!? I was going to have both domain and server at the same place like WA, But it seemed WA rejected my buying domain wich was available tough . I will let you know if I sort it out. Thanks for heads off !
Shirian
@Shirian - have you submitted a support ticket?
If so, just follow up with another to ask if they are making progress with your query.
I would send a PM to Kyle and Carson and see what response you get that way.
...and send another Support Ticket updating them that nothing has changed, please can they assist.
Oh Thanks man, I am not complaining at all, I just would like to know what problem caused this happened, I can wait. I really appreciated. All blussing
Hi Shirian, have purchased a domain name through WA, was straight forward. I hope you get it sorted, watching with interest. I thnk only .com .net and .org are supported here.
Hi Alex, Yes I did purchase .com either and was straight forward like you said .but no idea why WA has been refunded without any explanation. beside from that in respond to my question, support team said there is not any problem with your hosting .
have not yet purchased a domain from WA is it possible the name is no longer available normally support are quick to respond, this is something for support when you find out it would be good to know
Thanks for response Katie, When I have done payment , everything was normal and registration also was successful. Yes , I sent a message to support but situation is same
hopefully you will hear back soon, Kyle always gets back to you it sometimes it can take a day or two, with it being quite a new feature there are bound to be teething problems
See more comments
i have my own domain ,could somebody tell me what if i add WWW to my domain name?
Could you explain what you want to do please. Do you want to host your domain here at wealthy affiliate?
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Hi every one. can i have a question?
i have my own domain ,could somebody tell me what if i add WWW to my domain name?
Could you explain what you want to do please. Do you want to host your domain here at wealthy affiliate?
See more comments
Hi Shirian,
For billing, just make are your payment source is up to date.
- profile picture.
- account settings.
- update payment source.
If your payment didn't go through, WA will attempt to recharge your pay ment source.
Any problems,
https://www.wealthyaffiliate.com/contact
Select billing from the drop down category menu.
Hi Alex,
Thanks for the message. I actually was going to put PM to site support directly but since I was away for a while I ended up to cite it out my issue in community. any way! I really appreciate for the link and I will give it a try.
Best warms