What happened to site support?
Published on November 10, 2024
Published on Wealthy Affiliate — a platform for building real online businesses with modern training and AI.
Hey guys,
i didn't want to make this post, but something has been bugging me on this platform for a long time.
Site support here used to be incredible - issues resolved on less than 10 minutes, very quick responses, etc.
But lately, it's a completely different story. Hours to respond, telling me my issue doesn't exist, ignoring me for days and weeks - is it just me or do you have a similar experience?
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A month ago, I submitted a ticket, requesting yesterday's version of my website to be brought live from the backup. Something that would usually be done within 10 minutes.
It's been a month and I am still waiting for the issue to be resolved, my messages are being ignored, and they refuse to tell me whats going on.
Check the screenshots of the conversation to see what happens when you submit a ticket nowadays.
your
Lastly, i wanna say that This blog was not written to bash anyone, I simply wanted to bring this up so we can resolve this if anyone is having similar issues.
Please let me know your thoughts or share your experience in the comments below!
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