Unbelievable SiteRubix Support Staff Issue!

bymrlemmer11

120 followers

8 years ago

As much as I appreciate the inspirational blogs and postings that I see here, I 'personally' prefer to write about actual impact and action. With that being said, this is I believe my first official post and it is about just that.

Short and sweet, I see businesses fail with customer service and interaction every single day and multiple times in a day. Just yesterday I spent over 4 hours on the phone with Comcast regarding connectivity issues. They told me the earliest appointment I could get was June 23... seriously? So I went outside, opened my junction box, found the cause of the issue, replaced a connector and wahla. But I still spent 4 hours with them, spoke to at least 10 people and dealt with the same scripted responses and 'troubleshooting' from everyone with no one caring about my actual needs.

With SiteRubix Support Staff though, this was the complete opposite. I think I submitted a ticket to them at like 5 am today and within 5 minutes not only an answer, but THE RIGHT ANSWER was delivered to me. Next, I caused the white screen death to my page because I made a bonehead mistake and within just 10-15 SiteRubix Support Staff was able to assist and provide me with the tools to resolve my issue and to prevent it moving forward.

With that being said, their service and effort have actually thus far been the highlight of my day. It is so amazingly refreshing to see and interact with a business that is on-the-ball, competent and efficient.

WAY TO GO SITERUBIX SUPPORT STAFF!