SiteSupport Ticket Response: 3 Minutes

Last Update: July 03, 2017

Hi Folks,

I just wanted to share with you how awesome the SiteSupport system is here at WA.

I ran into a small issue with one of my sites to the point where I needed help. So, I entered my support question with as much detail as possible and within 3 minutes - BOOM! I received a reply telling me that the issue is fixed.

If you ever need support for your site to the point where you need to open up a SiteSupport ticket. Here is how you do it:

1) Go here:
2) Go through the 4 prompts
3) Enter the core details of your issue
4) Be as specific as possible
5) Attach a screenshot of the problem
6) Wait for a reply

By following these steps, it will make it easier for the support team to help you out. Depending on the complexity of your issue, it make take moments to solve or hours.

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Recent messages
derekmarshal Premium
Not trying to beat your record, 'cos its not me beating it! I got an issue fixed in 1 minute!. Seriously! one minute!

How awesome is that!
Debs66 Premium
These guy I just cannot ever fault them. They are the best. They have saved me more than a few times when I have fluffed my sites up.
A massive thank you to Site-Support.
You all are superb at what you do.
~Deborah :-)
RobertLeier2 Premium
thanks was wondering where to ask a questions about some seo
GuyfromNB Premium
It is really fast! I had some issues to that needed to be fixed and it didn't take very long.
Cash4Value Premium
Nice info! Thanks Magistudio.
WaynePro Premium
Thanks, Jay. I have also found the response time quick and the support great.

PeterVX Premium
Yes, Jay, I had a similar positive support experience recently. Problem solved in minutes.
Ivine Premium
Hi Jay, thanks for the info. Irv.
Clbrooks57 Premium
Same here. I had a 500 error code yesterday and my website was back up in a matter of minutes. Unfortunately, the way I learned about the error code was a reply from Google adsense to my application! Denial because they could not access my site.

What causes a 500 error code? It went down just after I added HTML for adsense. Was that just a coincidence?
bethcharron Premium
Its great isn't it
drcmaint Premium
This is really good. Thanks for this.
mattmike Premium
Always great service, thanks, Deanna
ValerieJoy Premium
Site Support definitely provides a great service.
rjkennedy Premium
Good Advice
DarleenP Premium
I agree, they are great. I have had to write a ticket only once and when I did I got a response in about 2 minutes and it took moments for my site to work again.
markr0675 Premium
Ive used them a couple of times with rapod response and results.
They did ask one time for a screenshot, so I agree its a good idea to provide one if applicable.
RikaSF Premium
I have used SiteSupport 3 time and every time the service and response time was excellent:)
AlexEvans Premium
It is worth its weight in gold for sure, and such good value. Thank you for the reminder the more information we can give the easier it is for the support staff to solve the problem.
Just as a side note I know a guy who has a word press site every time it needs attention he is up for a two-hour minimum charge out fee, that is before anything is done to resolve any issues.
RHBarlow Premium
I have had similar experiences.
GayleneNepia Premium
That has been my experience with SiteSupport as well Jay, and I've used this feature several times and consistently get "top notch" support. I love WA!
Sophie5391 Premium
I will agree, site support is really quick and very helpful, they have helped me a few times, as I am new and have needed some assurance. Really happy we have this tool available to us. Don't know what I would have done without it
Emeolu Premium
Thanks for the information.
Carol46 Premium
So glad you are there for us all, Jay!
TNangler Premium
Yes the support is very good. I have used it many times and every issue has been resolved and in a timely manner.
accad Premium
Thank you, we know you are there for us. Please just be patient when we don't know what to do even the simplest thing and you will be the one to do it.

However, it would be better if you can attach the steps on how to resolve the issue so it will be another learning for us and when the same problem comes we can do it by ourselves.
EdwardLarry Premium
That was very helpful jay
DebbieRose Premium
Good to know but I'm not surprised....Debbie
nabilex Premium
Yeah, it's very true.
I also encountered a problem and I got an immediate response when I contacted the Site support.
Their response time is very good.
ericpierre Premium
Thanks for this reminder, Jay!
PaulineT Premium
Thanks for the reminder Jay.
Funso Premium
Thank you. Very helpful.
emerald860 Premium
I've had similar experiences with Site Support as well. All the more reason to stay put here! Alanna
LouisaB Premium
Thanks for sharing this info.
Site Support is awesome and available.
MarkPerkins Premium
You don't think because it was you "Master Guru" that you got a fast responce? lol :)

Having said that in jest, I have nothing but praise for the support team. Always get fast responce.

BradB18 Premium
Thanks Jay and how was the Thunder?
CDeMoss1 Premium
Thank you
Cindyda1 Premium
Thank you! Good to know..
Clowery89 Premium
Thank you for sharing this! I can only imagine how great any kind of support is with WA.... it is overall amazing!
Chezbrown Premium
Agree with you totally Jay, they are both amazing and quick. Xx
VanessaN Premium
Yeah, Site Support is pretty swift.
DreamQuest Premium
Totally agree, Jay! The guys and gals in Site Support are super fast and, of course, AWESOME!!!!!!!
KMammen Premium
The times I have needed assistance I also experienced an amazing response time and they always stick with you until you get your problem solved. I have been very impressed with the support at WA.
DMcCalister Premium
Thanks Jay, this is very helpful, as usual - you da man!
billybons Premium
It's truly awsome!
MKearns Premium
Your great webinar training and the awesome site support are lifetime keepers for me in WA Jay
Phil-58 Premium
did that today
very quick response
NicoleJBN Premium
I totally agree. SiteSupport here at WA is awesome. They need a special shout out.

I had to submit a ticket this morning after I requested the SiteSpeed BETA. It crashed my website to the point that it vanished and got replaced by the WA placeholder page, indicating that no web space has been set up for this domain yet.

So, explaining in details what issues you're having and including screenshots goes a long way and the great tech team had my website restored, issue resolved (the caching plugin "W3 Total Cache was the culprit) and SiteSpeed working correctly in a matter of 15 minutes.

Thanks for posting this, Jay. The SiteSupport team deserves all the attention they can get. :)
DarleneB Premium
I actually used site support twice yesterday. Within minutes I received an answer back saying the problem was fixed. Compared to other hosting companies I've used, these guys are totally amazing. I'm so glad I switched to WA
justcruzin Premium
I guess even gurus need help sometimes. I have not had to use site support but I hear they are pretty awesome.
JaRoDavis Premium
Hi Jay, 100% correct! This post popped out at me because I actually did a support ticket in regard to FTP log in JUST yesterday morning before I left out to a venue. I made the ticket, I arrived to the venue in about 5 mins(2 exits from me,) pulled out my laptop and in about 10mins time they already fixed the issue!

I agree, they're awesome! Great video trainings by the way!