I talked to Site support, they fixed the folder trouble. Then the buttons wouldn't work, so I contacted them again and they told me to talk to the plugin people who made Sassy social share and have them fix the glitch in the program.

I want to thank you guys for taking the time to answer this message and let you know that I appreciate it very much.

This trouble will get fixed as soon as I hear back from Sassy social share, so there's no more need to answer this message or reply to this anymore.

Thanks again,

Lynne

If still unable to fix, I suggest to check with sitesupport.

Hi there,

That means that the Sassy social share plugin folder is already in your wp-content/plugins folder on the site on which you are trying to install it - which implies that it has already been installed.

If that is the case you should be able to see the plugin in your Plugins page, so take a look there.

If you cannot see it there, then you will need to delete the Sassy folder from your wp-content/plugins folder, which you can do with FTP.

If you're not comfortable with doing that, ask Site Support to delete it.

But first, check to see whether you can see the Sassy plugin on your plugins page.

Cheers,

Martin.