Customer service means different things to different people and when done right a business can earn a customer, or better yet, a fan, for life. Yet, when done poorly, years worth of good service, goodwill, and positive experiences can be tossed out like yesterday's trash.A few months ago I decided that I wanted to build a network of sports-related websites. I've been in and around the publishing industry for the better part of my life, including being a sports editor of a weekly, the ad manager